FINACLE
Ritoban Dutta
Customer Success Executive
Siliguri
Summary
Dedicated and results-oriented Customer Service professional with a strong understanding of service delivery, exceptional multitasking skills, and a background in both banking and hospitality. Committed to leveraging my banking experience to provide exceptional customer service, build and maintain professional relationships, and drive business growth and profitability.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Customer Service Executive
The South Indian Bank
Siliguri
08.2021 - Current
- Managed a portfolio of 5 crores in FY 2022-23, achieving a substantial growth of 1.5 crores.
- Delivered comprehensive company information and policies to customers in response to inquiries, addressing their questions efficiently and effectively through various channels including phone, email, and online chat.
- Conduct comprehensive financial assessments for clients, understanding their needs and recommending suitable banking products and services.
- Assist clients with account opening, loan applications, and other financial transactions, ensuring compliance with regulatory requirements.
- Proactively identify cross-selling opportunities and promote additional banking products to clients.
- Developed working relationships with internal and external customers while assisting with account management duties.
- evelop and manage a portfolio of commercial clients, including small businesses and corporate entities.
- Conduct thorough credit analysis to assess the creditworthiness of potential borrowers and make lending recommendations.
- Structure and negotiate loan terms, ensuring alignment with risk management guidelines and regulatory requirements.
- Monitor the performance of existing loans and proactively address potential credit issues.
- Provide financial advice and banking solutions to support clients' business goals and objectives.
Education
Bachelor of Science - Hospitality Administration And Management
Inspiria Knowledge Campus
Siliguri 08.2018 - 07.2021
High School Diploma -
Delhi Public School
Siliguri 04.2016 - 03.2018
Skills
Issue escalation
Payment management
Satisfaction monitoring
Presentation skills
Marketing
KYC
Cash register operation
Relationship building and management
Wealth management offerings
Wealth Management
Product knowledge
Sales expertise
Business Development
Financial services
Written and verbal communication
Accomplishments
- Top Employee in the region for FY 22-23
- Substantial CASA growth of 1.5 crores.
- Received Runners Up Trophy from Country Head.- Liabilities for outstanding client engagement with customers for maximum numbers of accounts converted in a quarter.
- Successfully managed and increased the mapped portfolio by 25X in the last FY
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Software
MICROSOFT OFFICE
CRM
AML
Interests
TRAVELLING
ADVENTURE SPORTS
ROAD TRIPS
Timeline
Customer Service Executive
The South Indian Bank
08.2021 - Current
Bachelor of Science - Hospitality Administration And Management
Inspiria Knowledge Campus
08.2018 - 07.2021
High School Diploma -
Delhi Public School
04.2016 - 03.2018