FINACLE
Ritoban Dutta
Customer Success Executive
Siliguri
Summary
Dedicated and results-oriented Customer Service professional with a strong understanding of service delivery, exceptional multitasking skills, and a background in both banking and hospitality. Committed to leveraging my banking experience to provide exceptional customer service, build and maintain professional relationships, and drive business growth and profitability.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Customer Service Executive
The South Indian Bank
Siliguri
08.2021 - Current
- Managed a portfolio of 5 crores in FY 2022-23, achieving a substantial growth of 1.5 crores.
- Delivered comprehensive company information and policies to customers in response to inquiries, addressing their questions efficiently and effectively through various channels including phone, email, and online chat.
- Conduct comprehensive financial assessments for clients, understanding their needs and recommending suitable banking products and services.
- Assist clients with account opening, loan applications, and other financial transactions, ensuring compliance with regulatory requirements.
- Proactively identify cross-selling opportunities and promote additional banking products to clients.
- Developed working relationships with internal and external customers while assisting with account management duties.
- evelop and manage a portfolio of commercial clients, including small businesses and corporate entities.
- Conduct thorough credit analysis to assess the creditworthiness of potential borrowers and make lending recommendations.
- Structure and negotiate loan terms, ensuring alignment with risk management guidelines and regulatory requirements.
- Monitor the performance of existing loans and proactively address potential credit issues.
- Provide financial advice and banking solutions to support clients' business goals and objectives.
Education
Bachelor of Science - Hospitality Administration And Management
Inspiria Knowledge Campus
Siliguri 08.2018 - 07.2021
High School Diploma -
Delhi Public School
Siliguri 04.2016 - 03.2018
Skills
Issue escalation
undefinedAccomplishments
- Top Employee in the region for FY 22-23
- Substantial CASA growth of 1.5 crores.
- Received Runners Up Trophy from Country Head.- Liabilities for outstanding client engagement with customers for maximum numbers of accounts converted in a quarter.
- Successfully managed and increased the mapped portfolio by 25X in the last FY
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Software
MICROSOFT OFFICE
CRM
AML
Interests
TRAVELLING
ADVENTURE SPORTS
ROAD TRIPS
Timeline
Customer Service Executive
The South Indian Bank
08.2021 - Current
Bachelor of Science - Hospitality Administration And Management
Inspiria Knowledge Campus
08.2018 - 07.2021
High School Diploma -
Delhi Public School
04.2016 - 03.2018
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