PRITAM MANDAL
HOSPITALITY & HR MANAGEMENT
KOLKATA,West Bengal
Summary
Experienced AI Impact Champion with a proven track record in leveraging artificial intelligence to achieve remarkable results. Proud member of the AI Dream Team, driving innovation and pushing the boundaries of what AI can accomplish. Consistently recognized by teammates for outstanding contributions.
Overview
5
5
years of professional experience
3
3
Certification
Work History
Duty Officer
AIRINDIA
12.2022 - Current
- Monitored surveillance systems for potential threats, allowing for quick identification and resolution of issues.
- Contributed to the successful execution of large-scale events through meticulous planning and coordination efforts.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Ensured compliance with regulations by maintaining up-to-date knowledge of industry standards.
- Evaluated team performance regularly, providing constructive feedback for continuous improvement.
- Maintained safety standards by conducting regular inspections and implementing corrective actions as needed.
- Maintained accurate records of incidents, facilitating data-driven decision-making for policy updates.
- Facilitated incident debriefs, incorporating lessons learned into future plans and strategies.
- Conducted thorough investigations into security incidents, resulting in improved preventative measures.
Flight Manager
INDIGO
01.2022 - 12.2022
- Maintained strict adherence to safety protocols at all times, contributing to the airline''s solid reputation for safe and reliable flight operations.
- Developed strong relationships with key stakeholders such as airport officials, vendors, and regulatory authorities to facilitate smooth flight operations at all times.
- Coordinated emergency response efforts during crisis situations, ensuring the safety of passengers and crew while minimizing disruptions to airline operations.
- Oversaw logistics procurement process for aircraft and air freight service providers.
Front End Associate
OYO ROOMS PVT LTD
07.2020 - 09.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Industrial Trainee
Astor Hotel
01.2018 - 06.2018
- Enhanced product quality through rigorous testing procedures and data analysis, leading to higher customer satisfaction ratings.
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
- Monitored and tracked team performance to identify and target deficiencies.
Education
Master Of Business Administration - Tourism And Hr Management
Bharathiar University
Coimbatore07.2023
Bsc In Hotel Management & Catering Science - Hotel Management
Bharathiar University
Coimbatore03.2019
Skills
- Maintaining confidentiality
- Task Delegation
- Policy Enforcement
- Crisis Management
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Problem-solving abilities
Certification
ADVANCE EXCEL
DGR CAT- 9
BASIC AVSEC
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionTeam Building / Company RetreatsTimeline
Duty Officer
AIRINDIA
12.2022 - Current
Flight Manager
INDIGO
01.2022 - 12.2022
Front End Associate
OYO ROOMS PVT LTD
07.2020 - 09.2022
Industrial Trainee
Astor Hotel
01.2018 - 06.2018
Master Of Business Administration - Tourism And Hr Management
Bharathiar University
Bsc In Hotel Management & Catering Science - Hotel Management
Bharathiar University
ADVANCE EXCEL
DGR CAT- 9
BASIC AVSEC
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