Rahul Rahul
Dwarika,Delhi
Summary
To obtain a challenging and rewarding position in the aviation industry, where I can leverage expertise in passenger service and operational efficiency to contribute to the organization's success. I am eager to grow both professionally and personally while utilizing skills to achieve the highest standards of service and operational excellence
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Duty Officer
Celebi Airport Service India Private Limited
New Delhi
4 2022 - Current
- Kept integrity of flight schedules, Confirming flight schedules and staff rosters complaint with operational requirements
- Monitored operations thoroughly across airport network, performance and safety
- Coordinating with security and customs officials to ensure passenger safety and regulatory compliance
- Maintaining detailed records of passenger interactions and incidents, contributing to continuous improvement efforts.
Sr. Customer Service Agent
Bird World Wide Flight Services
New Delhi
2016.02 - 2021.09
- Independently handled United Airlines Check-in counters and boarding gate
- Independently handled Arrivals PIR/DPR/DEPU/DEPA/INAD/DT
- Managing check-in process for passengers, ensuring compliance with airline regulations and policies.
Travel Consultant
Make My Trip
New Delhi
2015.01 - 2016.01
- Handled travel arrangements for groups, Couples, Executives and special needs clients
- Developed Travel Itineraries for client-based Budgets and client needs
- Organized holidays packages Including booking tickets and accommodation.
Education
Bachelor of Arts - Fine Arts
Arni University Himachal Pradesh
Shimla, India 2012.08 - 2015.07
Senior Secondary -
Godwin Public School
Meerut Cantt 2010.03 - 2011.04
High School -
Lady Aharfi International School
Meerut Cantt 2007.03 - 2008.04
Skills
Maintaining confidentiality
Task Delegation
Crisis Management
Policy Enforcement
Complaint Handling
Staff Training
Performance Analysis
Dcsskills
Altea, Amadeus, Crane DCS, LDCS.
Technicalskills
Microsoft Word, Excel and basic knowledge of other computer systems.
Awardsactivities
Received Multiple certificates for outstanding performance.
Communication
Exceptional verbal and written communication skills, capable of engaging effectively with passengers, colleagues, and stakeholders from diverse cultural backgrounds.
Customerservice
Strong commitment to providing outstanding customer service, with a focus on attentiveness, empathy, and problem-solving.
Personal Traits
Prem Singh, 08/03/93, Male, Married
Personal Information
Nationality: Indian
Languages
English, Hindi.
Timeline
Sr. Customer Service Agent
Bird World Wide Flight Services
2016.02 - 2021.09
Travel Consultant
Make My Trip
2015.01 - 2016.01
Bachelor of Arts - Fine Arts
Arni University Himachal Pradesh
2012.08 - 2015.07
Senior Secondary -
Godwin Public School
2010.03 - 2011.04
High School -
Lady Aharfi International School
2007.03 - 2008.04
Duty Officer
Celebi Airport Service India Private Limited
4 2022 - Current
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