Caitlyn Mathews
Frankfort
Summary
Resourceful Deputy adept at maintaining high productivity levels and efficiently completing tasks. Specialize in law enforcement procedures, crisis management, and community policing which are critical for successfully navigating the complexities of this role. Excel in leadership, communication, and problem-solving skills, ensuring effective collaboration and positive outcomes in challenging situations.
Overview
9
9
years of professional experience
2010
2010
years of post-secondary education
Work History
Sales Disclosure Depty
Clinton County Assessor
Frankfort
01.2023 - Current
- Managed daily operations of assessment office, ensuring compliance with state regulations.
- Implemented new policies to streamline property assessment processes and improve efficiency.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Data entry and submission to state.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Checked completed work for errors or duplicate information before submission.
- Entered large volumes of information into spreadsheets quickly and accurately.
Property Deputy
Clinton County Audtior
Frankfort
07.2016 - 01.2023
- Managed operational oversight for departmental processes to ensure compliance with regulations.
- Implemented policy changes to enhance efficiency and improve service delivery.
- Facilitated strategic planning sessions to align departmental goals with county objectives.
- Provided superior customer service at all times.
- Maintained high levels of customer service satisfaction.
- Responded promptly to any escalated customer service issues.
- Organized physical file cabinets by rearranging contents accordingly.
- Maintained filing systems and categorized documents according to established procedures.
- Processed requests for document reproduction in a timely manner.
- Scanned hard copy documents into electronic format for easy access.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Frankfort Senior High School
Frankfort, INSkills
- Data entry
- Policy implementation
- Customer service
- Filing system management
- Document processing
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Verbal and written communication
- Meetings and presentations
- Decision-making
- Multitasking and organization
- Record keeping
- Training and mentoring
References
References available upon request.
Timeline
Sales Disclosure Depty
Clinton County Assessor
01.2023 - Current
Property Deputy
Clinton County Audtior
07.2016 - 01.2023
Frankfort Senior High School