Caleb Jones
Indianapolis
Summary
Dynamic Account Manager with a proven track record at Mission MSP, adept in stakeholder and account management. Excelled in operational management and MS Office Suite, boosting efficiency and client satisfaction. Skilled in staff training and budget management, consistently meeting targets through strategic planning and exceptional customer service.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
5
5
years of professional experience
Work History
Account Manager
Mission MSP
09.2024 - Current
- Developed and maintained strong working relationships with professionals within assigned territory.
- Maintained current knowledge of evolving changes in marketplace.
- Contributed to event marketing, sales and brand promotion.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Assistant Manager of Logistics
HTI Inc.
03.2024 - 07.2024
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Hardware Associate
Ace Hardware
10.2022 - 05.2024
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Production Supervisor
Stellantis
05.2023 - 03.2024
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Managed a team of 20+ employees in the machining process.
- Established regular Kaizen process improvements to boost efficiency and output.
- Regularly managed bottlenecks and established processes to maintain output during process outages.
Parts Expert
NAPA Auto Parts
10.2019 - 07.2022
- Tracked parts use and charged items to customer accounts for billing.
- Served customers in-store and by telephone to answer questions and place orders.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Education
MBA - Business Administration
Indiana University
Kokomo12-2024
Bachelor of Science - Business Management
Indiana University
Kokomo12-2023
Associate of Arts - General Studies
Ivy Tech Community College
Kokomo, IN07-2022
High School Diploma -
Peru High School
Peru, IN05-2022
Skills
Budget Management
Operational Management
Staff Training
MS Office Suite
Stakeholder Management
Account Management
Timeline
Account Manager
Mission MSP
09.2024 - Current
Assistant Manager of Logistics
HTI Inc.
03.2024 - 07.2024
Production Supervisor
Stellantis
05.2023 - 03.2024
Hardware Associate
Ace Hardware
10.2022 - 05.2024
Parts Expert
NAPA Auto Parts
10.2019 - 07.2022
MBA - Business Administration
Indiana University
Bachelor of Science - Business Management
Indiana University
Associate of Arts - General Studies
Ivy Tech Community College
High School Diploma -
Peru High School
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