Calvin Shapam
Imphal
Summary
Well-rounded small business owner offers account management, budgeting and customer relations expertise paired with outstanding leadership and communication abilities. Spirited and hardworking professional with several years of experience growing and stabilizing business. Tech-savvy collaborator with solid foundation of business acumen. Motivated Small Business Owner with proven record of success managing daily operations of business. Versed in monitoring day-to-day operations, reviewing sales reports and hiring and training top talent. Charismatic leader focused on generating repeat business.
Overview
11
11
years of professional experience
Work History
Proprietor
Mayai Lambi Enterprises
Imphal
07.2022 - Current
- Reviewed monthly invoices from suppliers and vendors and ensured timely payment of bills.
- Advised staff on policies and procedures related to customer service standards.
- Conducted performance reviews with employees in order to identify areas of improvement as well as recognize outstanding achievements.
- Recruited qualified personnel through job postings, interviews, background checks.
- Performed regular maintenance of facility grounds and equipment in order to maintain a safe work environment.
- Implemented customer service protocols to enhance satisfaction and loyalty.
- Managed daily operations, including inventory control, vendor negotiations, and product pricing.
- Streamlined operational processes to increase efficiency and reduce costs.
Owner
Apparels 360
Imphal
03.2022 - Current
- Monitored employee performance and provided feedback on a regular basis.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Coordinated special events such as promotions or seasonal displays.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Handled cash register transactions accurately while providing excellent customer service.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Boosted company sales by developing and implementing strategic marketing approaches.
Field Superviser
Prestige Design 'N' Services
Imphal
03.2013 - 05.2015
- Fostered strong communication between field and office staff, enhancing project coordination and execution.
- Conducted regular site inspections to maintain quality control standards.
- Supervised, coordinated, or scheduled activities of field team workers.
- Estimated materials or worker requirements to complete jobs.
Education
MBA - Tourism And Travel Management
Kumaun University
Nainital, UT05-2017
Bachelor of Science - Zoology
Mayai Lami College
Imphal, MN06-2014
Skills
- Employee Supervision
- Purchasing and planning
- Cost analysis and savings
- Customer Acquisition
- Operations Management
- Business Development
- Cost-control strategies
- Human Resources
- Training and mentoring
- Customer Relationship Management
- Staff hiring
- Business marketing
- Negotiation
Languages
Manipuri
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Timeline
Proprietor
Mayai Lambi Enterprises
07.2022 - Current
Owner
Apparels 360
03.2022 - Current
Field Superviser
Prestige Design 'N' Services
03.2013 - 05.2015
MBA - Tourism And Travel Management
Kumaun University
Bachelor of Science - Zoology
Mayai Lami College
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