Travelling
CAPTAIN DUTTA
Regional Manager - West
North 24pgs
Summary
Dynamic logistics and operations manager with over eight years of experience in enhancing efficiency across multiple branches. Expertise in inventory management, cost control, and customer satisfaction drives operational excellence and compliance with company standards. Proven ability to lead diverse teams, streamline logistics strategies, and conduct comprehensive KPI analysis to optimise performance. A strong commitment to fostering positive customer relationships and continuous improvement ensures alignment with business objectives. Ready to leverage extensive operational knowledge to contribute to organisational success.
Overview
8
8
years of professional experience
4053
4053
years of post-secondary education
3
3
Languages
Work History
Manager and Regional Manager - West
Aditya Infotech Ltd.
05.2024 - Current
- Managed end-to-end logistics for 3 branches, ensuring compliance and operational efficiency.
- Monitored daily KPIs, MIS, and 3PL dashboards for data-driven performance improvements.
- Coordinated with sales and factory teams for logistics planning and on-time fulfillment.
- Handled transportation operations, vendor management, and cost optimization.
- Reviewed courier performance and led strategic allocation planning.
- Conducted regular 3PL and internal operational reviews.
- Controlled costs and minimized inventory shrinkage through audits and training.
- Oversaw warehouse management, ensuring optimal stock levels and layout efficiency.
- Addressed and resolved customer complaints to enhance service quality.
Logistic Co Ordinator
Kintetsu World Express (India) Pvt. Ltd.
08.2023 - 05.2024
- Managed logistics across 6 branches with 90+ staff, ensuring smooth and efficient operations.
- Oversaw inventory control, KPI tracking, and daily performance analysis (MIS/Dashboard).
- Enhanced customer satisfaction through proactive service, complaint resolution, and feedback-driven improvements.
- Led operational reviews with clients and management, presenting insights and action plans.
- Ensured compliance with SOPs and regulatory standards through team training and audits.
- Conducted cost analysis and implemented controls to boost profitability.
- Managed timely billing and improved cash flow for assigned accounts.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Key Account Manager
IP Integrated Services Pvt. Ltd.
03.2020 - 07.2023
- Managed logistics, warehousing, and customer service across 7 branches.
- Oversaw KPIs, inventory control, and transportation with a focus on cost efficiency.
- Utilized TMS, WMS, and I-Logistics for performance monitoring and optimization.
- Ensured safety, compliance, and SOP adherence through regular training and audits.
- Strengthened client relationships via reviews, feedback analysis, and service improvements.
- Handled P&L, cost control, billing, and collections to maintain profitability and cash flow.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
Depot In-charge
HIL Limited (CK Birla Group)
01.2020 - 03.2020
- Maintained MIS reports and ensured accurate logistics data tracking.
- Managed warehouse operations, stock audits, and compliance checks.
- Analyzed dispatch reports, dashboards, and freight charts to track performance.
- Implemented cost-saving measures across logistics functions.
- Coordinated between Sales, Plant, and Corporate Logistics for smooth operations.
- Handled GST inbound entries and maintained tax documentation.
- Ensured accurate record-keeping across all logistics activities.
Logistic Coordinator
Sun Direct TV Pvt Ltd.
07.2018 - 01.2020
- Managed end-to-end logistics across the East Region, including stock movement and multi-branch coordination.
- Acted as liaison between Sales, Service, 3PL, and Management for seamless operations.
- Planned and executed reverse logistics for efficient returns.
- Maintained MIS reports and conducted warehouse audits to ensure inventory accuracy.
- Prepared dispatch reports, dashboards, and optimized route planning.
- Handled GST inbound entries and ensured compliance with documentation standards.
- Tracked orders and notified customers of status or potential delays.
Assistant Operation
DTDC Supply Chain Solution
04.2017 - 06.2018
- Proficient in SAP and TMS for streamlined logistics and inventory management.
- Maintained client communication for service efficiency and issue resolution.
- Managed MIS reporting for operational insights.
- Controlled inventory shrinkage and ensured accurate documentation and compliance.
Education
MBA - Business Administration And Management
Bengal Institute of Business Studies
Kolkata, India 04.2001 - 01.2018
B. Com(H) - Commerce
Kalyani Mahavidyalaya
Kalyani, India 04.2001 - 01.2015
XII - Accountancy
Naihati Narendra Vidyaniketan
Naihati, India05-2012
X - General Studies
Naihati Narendra Vidyaniketan
Naihati, India05-2010
Skills
Effective team leadership
Process optimization
Strategic project planning
Analytical decision-making
Building professional relationships
Data analysis
Proficient in inventory control
Supplier relationship management
Revenue forecasting and analysis
Problem-solving abilities
Teamwork and collaboration
Proficient in MS Office
Team building
Accomplishments
- Received a special recognition award from IP Integrated Services Pvt Ltd. for my contribution towards the company & Project
- Successfully completed the Roll-Out Process of South Region Operation
- Successfully operated railway project which was done 1st time by IPISPL
- Successfully operated the operation of entire East Region of Sun Direct at the Time of Launching
- Got Appreciation from Seniors Like GM, Deputy Managers & senior Managers for my Reports
- Highest scorer in Accountancy in my School among 120 students in Higher Secondary Exam
Personal Information
- Date of Birth: 04/23/93
- Gender: Male
Extracurricular Activities
Photography & Gyming
Whatsapp Number
8013036083
Interests
Cooking
Recently started reading book
Timeline
Manager and Regional Manager - West
Aditya Infotech Ltd.
05.2024 - Current
Logistic Co Ordinator
Kintetsu World Express (India) Pvt. Ltd.
08.2023 - 05.2024
Key Account Manager
IP Integrated Services Pvt. Ltd.
03.2020 - 07.2023
Depot In-charge
HIL Limited (CK Birla Group)
01.2020 - 03.2020
Logistic Coordinator
Sun Direct TV Pvt Ltd.
07.2018 - 01.2020
Assistant Operation
DTDC Supply Chain Solution
04.2017 - 06.2018
MBA - Business Administration And Management
Bengal Institute of Business Studies
04.2001 - 01.2018
B. Com(H) - Commerce
Kalyani Mahavidyalaya
04.2001 - 01.2015
XII - Accountancy
Naihati Narendra Vidyaniketan
X - General Studies
Naihati Narendra Vidyaniketan
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