Carolynn Dulin
Westfield,IN
Summary
Results-driven with repeated success guiding projects from start to finish. Passionate and highly effective with beneficial critical thinking and analytical capabilities. Outside-the-box problem solver with a quick-witted, can-do attitude and a work smarter approach. Relishing every opportunity to prove just how capable and well suited for handling various tasks and responsibilities.
Overview
8
8
years of professional experience
Work History
Major Dealer Account Specialist
Automotive Finance Corporation
2023.02 - Current
- Used Appian and Oracle to keep accurate records pertaining to inventory and account notes.
- Assisted in handling several accounts in daily tasks involving title maintenance and acquisition from auctions and financial institutions.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Continually updated knowledge on industry trends and developments to better serve client needs.
- Provided exceptional customer service, consistently exceeding client expectations and fostering long-term partnerships.
RENEWAL SPECIALIST
First Advantage
2021.01 - Current
- Collaborative team data tracking and administrative duties
- Work with Excel, various crossover platforms to ensure that data is accurate, current, and complete
- Communicate with multiple states and Client Services to maintain legality of client fleet vehicles and satisfaction of clients
- Use of Excel to track and follow up vehicle renewal process
- Maintaining electronic, financial, and personal records to ensure accuracy
- Training other specialists with best practices for success.
Inside Sales Representative
Automotive Finance Corporation
2022.01 - 2023.02
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
INSTRUCTIONAL ASSISTANT
Westfield Washington Schools
2017.01 - 2021.01
- Tracking data and taking actions accordingly to achieve optimal results on an individual, case-by-case basis with a heightened focus on inclusivity
- Adhering and adapting to best practices based on various preferences to ensure smooth functionality
- Creation and maintenance of a shared calendar to assist educators in organization of testing
- Design, creation, and maintenance of online classroom forum, preparing students from transition from in-person to virtual learning
- Leveraging technology to improve day-to-day business practices
- Agile implementation of evolving business policies and practices.
Education
CERTIFICATE PROGRAM - Project Management
Google Online University
04.2021
CERTIFICATE PROGRAM - Business Analytics
Wharton School of Business
04.2020
Skills
- Attention to Detail
- Team Leadership
- Project Planning
- Accountability
- Process Modernization
- Adaptive to Change
- IT Software and Systems
- Effective Communication
- Resource Management
- Account Administration
- Customer relationship development
Timeline
Major Dealer Account Specialist
Automotive Finance Corporation
2023.02 - Current
Inside Sales Representative
Automotive Finance Corporation
2022.01 - 2023.02
RENEWAL SPECIALIST
First Advantage
2021.01 - Current
INSTRUCTIONAL ASSISTANT
Westfield Washington Schools
2017.01 - 2021.01
CERTIFICATE PROGRAM - Project Management
Google Online University
CERTIFICATE PROGRAM - Business Analytics
Wharton School of Business
Similar Profiles
Vanessa PachecoVanessa Pacheco
Relationship Associate at Automotive Finance CorporationRelationship Associate at Automotive Finance Corporation
Jennifer FinkJennifer Fink
Relationship Manager at Automotive Finance CorporationRelationship Manager at Automotive Finance Corporation
Harley VoclainHarley Voclain
Customer Service Representative at Stanley Automotive Finance EnterprisesCustomer Service Representative at Stanley Automotive Finance Enterprises