Carolynn Dulin
Westfield,IN
Summary
Results-driven with repeated success guiding projects from start to finish. Passionate and highly effective with beneficial critical thinking and analytical capabilities. Outside-the-box problem solver with a quick-witted, can-do attitude and a work smarter approach. Relishing every opportunity to prove just how capable and well suited for handling various tasks and responsibilities.
Overview
8
8
years of professional experience
Work History
Major Dealer Account Specialist
Automotive Finance Corporation
02.2023 - Current
- Used Appian and Oracle to keep accurate records pertaining to inventory and account notes.
- Assisted in handling several accounts in daily tasks involving title maintenance and acquisition from auctions and financial institutions.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Continually updated knowledge on industry trends and developments to better serve client needs.
- Provided exceptional customer service, consistently exceeding client expectations and fostering long-term partnerships.
RENEWAL SPECIALIST
First Advantage
01.2021 - Current
- Collaborative team data tracking and administrative duties
- Work with Excel, various crossover platforms to ensure that data is accurate, current, and complete
- Communicate with multiple states and Client Services to maintain legality of client fleet vehicles and satisfaction of clients
- Use of Excel to track and follow up vehicle renewal process
- Maintaining electronic, financial, and personal records to ensure accuracy
- Training other specialists with best practices for success.
Inside Sales Representative
Automotive Finance Corporation
01.2022 - 02.2023
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
INSTRUCTIONAL ASSISTANT
Westfield Washington Schools
01.2017 - 01.2021
- Tracking data and taking actions accordingly to achieve optimal results on an individual, case-by-case basis with a heightened focus on inclusivity
- Adhering and adapting to best practices based on various preferences to ensure smooth functionality
- Creation and maintenance of a shared calendar to assist educators in organization of testing
- Design, creation, and maintenance of online classroom forum, preparing students from transition from in-person to virtual learning
- Leveraging technology to improve day-to-day business practices
- Agile implementation of evolving business policies and practices.
Education
CERTIFICATE PROGRAM - Project Management
Google Online University
04.2021
CERTIFICATE PROGRAM - Business Analytics
Wharton School of Business
04.2020
Skills
- Attention to Detail
- Team Leadership
- Project Planning
- Accountability
- Process Modernization
- Adaptive to Change
- IT Software and Systems
- Effective Communication
- Resource Management
- Account Administration
- Customer relationship development
Timeline
Major Dealer Account Specialist
Automotive Finance Corporation
02.2023 - Current
Inside Sales Representative
Automotive Finance Corporation
01.2022 - 02.2023
RENEWAL SPECIALIST
First Advantage
01.2021 - Current
INSTRUCTIONAL ASSISTANT
Westfield Washington Schools
01.2017 - 01.2021
CERTIFICATE PROGRAM - Project Management
Google Online University
CERTIFICATE PROGRAM - Business Analytics
Wharton School of Business
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