Carrie Campbell
Knightstown,IN
Summary
Professional consultant skilled in eligibility determination and policy analysis, enhancing service delivery through effective training and data management. Recognized for mentoring peers and improving client interactions, ensuring compliance and accuracy in high-pressure environments.
Overview
12
12
years of professional experience
Work History
State Eligibility Consultant
State of Indiana Division of Family Resources
06.2014 - Current
- Analyzed eligibility criteria for state assistance programs to ensure compliance with federal regulations.
- Developed training materials for staff on necessary verifications needed and use of the program to enhance service delivery.
- Mentored junior consultants on best practices for client interactions and program guidelines, fostering professional growth.
- Implemented new data management systems to track client applications and outcomes efficiently.
- Ensured compliance with federal and state regulations through diligent monitoring of program guidelines and case documentation.
- Facilitated the resolution of complex cases by working collaboratively with clients, partners, and internal team members.
- Managed high caseloads efficiently without sacrificing quality or attention to detail in evaluations.
- Assisted clients in understanding program requirements through clear communication both verbally and in writing.
- Processed and certified documents for accuracy and compliance with government regulations.
- Interviewed applicants and explained scope of different available benefits.
Education
Bachelor of General Studies - Liberal Arts
Indiana University, Purdue University Indianapolis
Indianapolis, IN12-2013
Skills
- Eligibility determination
- Policy analysis
- Data interpretation
- Task prioritization
- Documentation skills
- Computer proficiency
Timeline
State Eligibility Consultant
State of Indiana Division of Family Resources
06.2014 - Current
Bachelor of General Studies - Liberal Arts
Indiana University, Purdue University Indianapolis