Jennifer Barnes
Lafayette
Summary
Dynamic Eligibility Consultant with extensive experience at the State of Indiana, adept at policy analysis and client assessment. Proven track record in enhancing application processing efficiency and ensuring compliance with regulations. Strong communicator skilled in data interpretation, committed to improving service delivery and client satisfaction in social services.
Personable and analytical, bringing strong organizational skills and problem-solving mindset. Possesses understanding of state regulations and eligibility criteria, coupled with data management and customer service skills. Committed to ensuring accurate and efficient eligibility determinations to support community needs.
Overview
4
4
years of professional experience
Work History
State Eligibility Consultant
State of Indiana
12.2022 - Current
- Assisted in evaluating eligibility criteria for state programs and services.
- Supported application processing by gathering necessary documentation and information.
- Learned compliance regulations and procedures to ensure accurate service delivery.
- Collaborated with team members to identify areas for process improvement.
- Utilized case management software to track applications and client interactions effectively.
- Provided customer service support to address client inquiries regarding eligibility requirements.
- Engaged in training sessions to enhance knowledge of state program offerings and updates.
- Assisted clients in understanding program requirements through clear communication both verbally and in writing.
Eligibility Specialist
KHI
01.2022 - 12.2022
- Evaluated client eligibility for various assistance programs, ensuring compliance with state and federal regulations.
- Processed applications efficiently, reducing turnaround time while maintaining high accuracy standards.
- Collaborated with cross-functional teams to streamline case management processes and improve service delivery.
- Conducted thorough research on policy changes, adapting procedures to align with new requirements effectively.
Education
No Degree - Medical Billing And Coding
High Tech Institute
Rancho Cordova, CA01-2008
Skills
- Eligibility determination
- Policy analysis
- Data interpretation
- Interviewing techniques
- Client assessment
- Effective communication skills
- Data entry
- Interviewing
- Application review
- Telephone etiquette
- Social services
Timeline
State Eligibility Consultant
State of Indiana
12.2022 - Current
Eligibility Specialist
KHI
01.2022 - 12.2022
No Degree - Medical Billing And Coding
High Tech Institute
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