Summary
Overview
Work History
Education
Skills
References
Timeline
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Cassandra Jones

Indianapolis

Summary

Dynamic Clinical Assessor at AltaStaff/Maximus with expertise in medical assessments and person-centered interviewing. Proven ability to analyze complex data and deliver effective community resource referrals. Recognized for exceptional attention to detail and problem-solving skills, ensuring compliance with HIPAA standards while enhancing client outcomes.

Overview

15
15
years of professional experience

Work History

Clinical Assessor

AltaStaff/Maximus
Indianapolis
04.2025 - Current
  • Schedule and coordinate the assessment process with individuals, families and providers in the home and/or community.
  • Arrange formal interpreter services as needed.
  • Identify if the individual can participate in an interview (full or partial) and if there is a need for an observation.
  • Conduct the interview/observation in person. Assessment cannot be complete without the person being interviewed or observed.
  • Utilize a person-centered interview process.
  • Interview a knowledgeable person(s) as defined by protocol who has seen the person within the assessment timeframes.
  • Identify and interview additional knowledgeable person(s) to verify information as needed.
  • Use records review to code specific items (e.g. verification of physical).
  • Maintain set productivity standards.
  • Responsible for completing medical and/or behavioral health assessments within contract requirements.
  • Conducts on-site, video call and/or telephonic assessments to determine an individual’s needs for services and support, eligibility, level of care or related outcome.
  • Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures.
  • Knowledgeable and understanding of medical and/or behavioral health diagnoses and prescribed medications.
  • Able to collect data, define problems, establish facts, and draw valid conclusions.

Veteran Service Representative

Veterans Benefits Administration
Indianapolis
06.2023 - 04.2025
  • Review medical records and personnel records for determination of benefits.
  • Analyze claims to determine if diseases and injuries were incurred in or aggravated by the military service in the line of duty for purposes of compensation, hospital treatment, prosthetic appliances, and related employment and compensation benefits.
  • Determine a need for examinations or re-examinations for observations of Veterans and their dependents and the character of such examinations.
  • Determine the permanent incapacity and/or the competency of Veterans and their dependents.
  • Apply VA's Schedule for Rating Disabilities (Rating Schedule) and prepare rating decisions informing the Veterans Service Representative and/or claimant of the decision and reasons and basis for it.
  • Determining the eligibility for federal or state-administered benefits, such as: disability, education, housing, medical and/or veterans' benefits.
  • Applying federal and state laws to process claims pertaining to a service, disability, or benefit program.
  • Gathering and requesting evidence to build service program case files, respond to claimant inquiries, and identify errors, inconsistencies, or omissions.
  • Explaining decisions to claimants, customers, special interest groups, dependents and/or representatives to gain understanding of determinations.
  • Performing, ordering and/or evaluating diagnostic tests to identify and assess patient's condition, report symptoms or changes in patients' condition, maintain accurate detailed reports/charts.
  • Attend appeal hearings upon request.
  • Very detail oriented and organized.
  • Maintained excellent writing skills.

Customer Service Representative

Defense Finance and Accounting Service
Indianapolis
05.2022 - 06.2023
  • Interview beneficiaries and the public to determine the nature of their problem/question.
  • Provide the status of their entitlement/payment; explain technical information, gather facts, and resolve problems relating to Defense Finance and Accounting Service (DFAS) Pay Programs, such as military, civilian, or retired, and annuitant pay.
  • Respond to telephonic and written inquiries and explain and /or assist customers in the preparation of various forms and documents.
  • Trained in applying regulations, policies and procedures governing pay and other types of financial transactions sufficient to convey information to customers and other interested parties.
  • Researching customer accounts and financial regulation policies and procedures to identify discrepancies and suggest solutions.
  • Explaining pay and other types of financial procedures; referencing and explaining technical materials; conveying options and resolving problems within automated systems.

DIS Case Management Specialist Contractor

GenTech Associates/ Indiana Dept. of Health
Indianapolis
11.2021 - 05.2022
  • Monitoring of case management and partner service performance through quarterly pouch audits and quality assurance reviews.
  • Serving as the liaison between the STD Program and District as needed.
  • Hosting check-ins on a weekly/bi-weekly basis with area managers/supervisors.
  • Assisting in the development of performance measures for the evaluation of Partner Services and DIS activities.
  • Assist in completion of federal grant deliverables as needed.
  • Monitor STD investigations in the state of Indiana.

Homebased Caseworker/Visitation Facilitator (Contractor)

Seeds of Life, Inc.
Indianapolis
02.2017 - 11.2021
  • Conscientiously gain insight and information about referral family needs and their community environment to lead families through the DCS family goal-setting process.
  • Proactively seek to provide various home-based services and resource connections to at-risk families.
  • Maintain excellent records and case management.
  • Providing support and resources for clients; good working relationship with support networks, government resources, and community resources.
  • Caring for the well-being of clients and helping a wide range of clients, including people with serious illnesses, addictions, disabilities or who have been neglected.

Employment Specialist (Contractor)

Autism Society of Indiana
Indianapolis
10.2018 - 01.2020
  • Provided high-quality, individualized job coaching and career planning to participants on the Autism spectrum in Marion County and the surrounding counties.
  • Demonstrated the ability to follow person-centered plans and goals with measurable outcomes, along with the ability to accurately report on activities completed toward progress made towards such plans and goals.
  • Maintained records of time spent with participants and activities performed with the participant in a timely manner.
  • Completes discovery profiles and other required paperwork from Vocational Rehab and submitting it as required. Also communicating with Vocational Rehab to report progress towards goals and any additional help needed.
  • Kept up to date with new policies or procedures as often as communicated or deemed necessary by the Autism Society of Indiana.

Community Social Worker

HealthNet Inc. & Indiana University Health
Indianapolis
10.2010 - 03.2018
  • Provided community resource referrals to patients to aid them in obtaining requested services. Serve as a community liaison and patient advocate. Informed potential patients of the services offered.
  • Planned and participated in community events such as health fairs, in-services, and fundraisers.
  • Maintained the prescription assistance program to ensure patients received life saving medications.
  • Worked with providers to assist patients in the best manner possible in terms of scheduling, missed appointments and insurance difficulties.
  • Trained student interns and provided guidance and structure for projects.
  • Coordinated specialty program such as the Best Father workshop which is a father engagement program. Other tasks included marketing, funds development, and program analysis.
  • Successfully provided instructional leadership for job readiness and parenting programs for clients.
  • Maintained case management for patients and families to ensure optimal health.
  • Completed pre-psychosocial assessments.
  • 5 year’s experience working with OB and Pediatric care units, specializing in OB and Pediatric health and wellness.
  • Self-motivated in managing multiple priorities and to use time management techniques to complete job assignments in a timely manner. Also, able to work independently and as part of a team.
  • Able to perform basic mathematical calculations; prepare evidence and make presentations in administrative hearings.

Education

Master of Business Administration -

University of Phoenix
Indianapolis, IN

Bachelor of Science - Criminal Justice

Lincoln University
Jefferson City, MO

Skills

  • Program development
  • Medical assessments
  • HIPAA compliance
  • Behavioral health knowledge
  • Benefits determination
  • Person-centered interviewing
  • Data analysis
  • Claims processing
  • Community resource referral
  • Attention to detail
  • Problem solving
  • Time management
  • Team collaboration
  • Effective communication
  • Document preparation
  • Stress management
  • Case management
  • Microsoft 365 proficiency
  • Psychosocial assessment
  • Team leadership
  • Customer service excellence
  • Motivational interviewing
  • Marketing strategies
  • Budget management

References

Available upon request

Timeline

Clinical Assessor

AltaStaff/Maximus
04.2025 - Current

Veteran Service Representative

Veterans Benefits Administration
06.2023 - 04.2025

Customer Service Representative

Defense Finance and Accounting Service
05.2022 - 06.2023

DIS Case Management Specialist Contractor

GenTech Associates/ Indiana Dept. of Health
11.2021 - 05.2022

Employment Specialist (Contractor)

Autism Society of Indiana
10.2018 - 01.2020

Homebased Caseworker/Visitation Facilitator (Contractor)

Seeds of Life, Inc.
02.2017 - 11.2021

Community Social Worker

HealthNet Inc. & Indiana University Health
10.2010 - 03.2018

Master of Business Administration -

University of Phoenix

Bachelor of Science - Criminal Justice

Lincoln University

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Cassandra Jones