Cassandra Rabe
Osceola
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Overview
9
9
years of professional experience
Work History
Service Advisor
Gurley Leep Automotive Group
Mishawaka
06.2021 - Current
- Provided exceptional customer service in a fast-paced automotive environment. Maintained at or above National average CSI scores.
- Guided customers through vehicle maintenance and repair inquiries to enhance understanding and satisfaction.
- Scheduled service appointments to maximize technician productivity and streamline workflow.
- Assisted with internal units and dispatching.
- Processed transactions after service and facilitated timely vehicle deliveries to ensure customer satisfaction.
Assistant Service Manager
Jordan Lexus
Mishawaka
02.2020 - 02.2021
- Led team of technicians to deliver high-quality service and enhance customer satisfaction.
- Delegated tasks to technicians according to skill level and experience to optimize service outcomes.
- Adhered to customer service standards to foster satisfaction and retention.
- Engaged with customers to identify and address service needs effectively.
- Created written estimates and obtained customer consent to proceed.
- Worked closely with sales team to ensure proper warranty coverage was being applied when necessary.
- Maintained accurate records of service orders and technician performance metrics.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Restaurant General Manager
Pizza Hut
Middlebury
06.2019 - 02.2020
- Managed daily restaurant operations, ensuring compliance with corporate standards to enhance operational consistency.
- Trained and developed staff, fostering exceptional customer service experiences that increased guest satisfaction.
- Implemented inventory control systems, maintaining optimal stock levels to support efficient service delivery.
Automotive Sales Professional
O’Daniel Mazda
Fort Wayne
03.2018 - 06.2019
- Guided customers in selecting vehicles that matched their specific needs and preferences.
- Presented vehicle features and benefits through engaging demonstrations, enhancing customer understanding.
- Handled customer inquiries via phone and email, ensuring timely and effective communication.
Automotive Sales Professional
Gurley Leep GM Giant
Mishawaka
08.2017 - 03.2018
- Guided customers in selecting vehicles tailored to their specific needs and preferences.
- Delivered engaging vehicle demonstrations, showcasing key features and benefits.
- Handled customer inquiries via phone and email, ensuring prompt and effective communication.
Education
General Equivalence Diploma
Elkhart, INSkills
- Warranty processing
- Parts ordering
- Customer service
- Complaint resolution
- Customer follow-up
- Customer retention
- Multitasking
- Employee training
- Goal orientation
- Excellent communication
- Client rapport
- Strong work ethic
References
References available upon request.
Timeline
Service Advisor
Gurley Leep Automotive Group
06.2021 - Current
Assistant Service Manager
Jordan Lexus
02.2020 - 02.2021
Restaurant General Manager
Pizza Hut
06.2019 - 02.2020
Automotive Sales Professional
O’Daniel Mazda
03.2018 - 06.2019
Automotive Sales Professional
Gurley Leep GM Giant
08.2017 - 03.2018
General Equivalence Diploma