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+10 years of proven experience in the GCC region, specializing in Sales and After-Sales processes within the automotive sector. Certified professional with a strong background in premium and luxury brands, including BMW and Porsche. Achieved outstanding recognition for excellence, receiving the highest results in the Aftersales Certification in Dubai (2018) and securing first place in the EV Tournament for the Middle East (2024). Consistently achieved top monthly results in Customer Satisfaction Index (CSI), labor efficiency, and key performance indicators (KPIs) at the branch level.

Results-oriented Automotive Service Advisor with 4 years of experience and a consistent record of exceeding sales goals and delivering exceptional customer service. Recognized as a top 15 advisor in the Gulf States region by Toyota for outstanding sales performance. Proven ability to maintain a Customer Satisfaction Index (CSI) score of over 900 by effectively communicating complex maintenance and repair needs to clients. Adept at driving service department revenue, winning dealership-wide sales competitions.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Dynamic professional with extensive experience at AutoNation Chevrolet Airport, excelling in consultative selling and relationship management. Proven track record in driving revenue through upselling and securing financing approvals. Bilingual in English and Spanish, adept at training teams and enhancing customer satisfaction through effective communication and problem-solving skills.

Sourav Mandal

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Mechanical and Body Repair Service Advisor

Mechanical Service Advisor

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Diploma - Automobile Engineering

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Service Advisor

Mechanical and Body Repair Service Advisor

Mechanical Service Advisor

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Diploma - Automobile Engineering

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