Sagar Kandukuri
Hyderabad
Summary
Results-driven Service Manager experienced in optimizing customer satisfaction and generating revenue. Expertise in DMS Exelon and effective communication support strategic planning and operational efficiency. Committed to resolving complex issues and achieving targets in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Service Manager
Orange Auto Pvt Ltd
Hyderabad
07.2020 - Current
- Maintained relationships with customers, service advisors, and technicians to enhance service delivery.
- Proven track record of achieving the set Targets, implementation of strategic planning in the given time frame.
- Investigated service and spare parts issues, leading to improved customer satisfaction.
- Coordinating with service advisors and technicians for sale of spare parts and order development.
- Formulating the spare parts sale plan and implementing spare parts orders.
- Searched for new revenue generation opportunities each quarter.
- Assess the suitability of all pricing enquiries received by the company.
- Implementation of company’s marketing plans.
- Closing the Customer complaints raised to O.E.M.s.
- Participated in meetings to present monthly review through PowerPoint to the director.
- Reporting daily to the “C.E.O.” and “CGM”
Service Advisor and Spares In-charge
JSP BMW Motorrad
Hyderabad
11.2018 - 04.2019
- Communicated with customers to understand concerns and provided timely solutions for enhanced satisfaction.
- Allocating job cards to technicians and monitoring progress to ensure timely completion and delivery.
- Managed billing and spare-parts data using DMS (Excelon), ensuring accuracy and proper documentation for streamlined operations.
- Reviewing and referring to relevant documents in the AIR client to prepare quotations for service and spare-parts requirements.
- Followed up with customers to ensure timely delivery of vehicles/services, contributing to overall customer satisfaction.
Works Manager
JSP Automotive
01.2018 - 01.2019
- Assigned work tasks to staff based on project needs and employee strengths
- Reported project updates and issues to higher management to ensure informed decision-making
- Clarified customer requirements and resolved concerns to enhance satisfaction
- Investigated customer complaints to identify issues and recommend actionable solutions
Service and Spares Manager
Sri Vinayaka Mobikes Pvt Ltd
Hyderabad
11.2015 - 06.2018
- Resolved customer complaints, ensuring timely and effective solutions to enhance satisfaction.
- Investigating service-related and warranty-related issues and coordinating appropriate corrective actions.
- Analyzed customer feedback data to create actionable plans for service enhancements.
- Sharing product feedback and technical concerns through TFRs (Technical Failure Reports) to support product and service improvements.
- Identifying and implementing new opportunities to generate additional revenue on a quarterly basis.
- Implemented quality control measures to maintain high standards in vehicle repairs.
- Led regular meetings with staff to discuss progress and identify improvement areas, fostering team collaboration.
Education
Bachelor of Civil Engineering -
MLR INSTITUTE OF TECHNOLOGY AND MANAGEMENT
Hyderabad06-2014
INTERMEDATE -
ANDHRA LOYOLA JR COLLEGE
Vijayawada, Andhra Pradesh, India05-2010
SSC -
SRI NAYAKI MODEL HIGH SCHOOL
Hyderabad, Telangana, India05-2008
Skills
- DMS Exelon (Data management)
- AIR client (BMW)
- ICOMM(A) (BMW)
- D & F tool (KTM)
- DMS Kawasaki
- KVC’S (Kawasaki Vehicle communication system)
- MS Office
Accomplishments
- BEST SERVICE MANAGER, 2023, for ‘Sagar Kandukuri’ (Kawasaki Hyderabad) from India Kawasaki Motors (IKM).
- BEST MERCHANDISE & ACCESSORIES SALE, 2023, for ‘Kawasaki Hyderabad’ from India Kawasaki Motors (IKM).
- BEST K-RSA SALE “A” DEALER, 2023, for ‘Kawasaki Hyderabad’ from India Kawasaki Motors (IKM).
Languages
- English
- Telugu
- Hindi
Personal Information
- Date of Birth: 01/04/92
- Gender: Male
- Marital Status: Married
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge., Hyderabad, 08/17/26
Timeline
Service Manager
Orange Auto Pvt Ltd
07.2020 - Current
Service Advisor and Spares In-charge
JSP BMW Motorrad
11.2018 - 04.2019
Works Manager
JSP Automotive
01.2018 - 01.2019
Service and Spares Manager
Sri Vinayaka Mobikes Pvt Ltd
11.2015 - 06.2018
Bachelor of Civil Engineering -
MLR INSTITUTE OF TECHNOLOGY AND MANAGEMENT
INTERMEDATE -
ANDHRA LOYOLA JR COLLEGE
SSC -
SRI NAYAKI MODEL HIGH SCHOOL