Cathaleen Rachel Vasudevan
Dubai
Summary
Client relationship professional with over 6 years of experience in customer engagement, sales support, and operational coordination. Consulted French brands on advertising strategies and collaborated with cross-functional teams to enhance customer experiences. Skilled in building relationships and mentoring teams while delivering service under pressure. Seeking Sales Consultant or Customer Relations role.
Overview
4
4
Languages
6
6
years of professional experience
Work History
Grade 1 Coordinator & French Teacher
GEMS Legacy SCHOOL
Dubai
09.2024 - Current
- Managed stakeholder relationships with parents, school leadership, and teaching teams across 16 sections, fostering collaboration and engagement for 282 students.
- Coordinated admissions support, scheduling, reporting, and language allocation, streamlining operational planning using Excel and internal systems.
- Lead school events, performances, promotional campaigns, and community initiatives requiring planning, communication, and cross-functional collaboration.
- Resolved parent concerns professionally, upholding a service-first approach that strengthened long-term trust and satisfaction.
- Facilitated communication between parents and school administration to ensure clarity and transparency. between parents and school administration effectively.
Freelance Event Host & Performer
01.2022 - Current
- Hosted and performed at 30+ hotel, restaurant, and private events, creating memorable experiences that enhanced guest satisfaction.
- Established rapport with diverse audiences through confident presentation and professionalism, fostering positive interactions and engagement.
- Coordinated event logistics and managed timelines for seamless execution.
- Engaged with clients to understand event requirements and preferences.
- Supervised vendor interactions and ensured quality service delivery.
French Language Specialist II
AMAZON
10.2020 - 09.2024
- Consulted over 100 French brands, advising five vendors on advertising campaigns, budgets, and expected ROI to enhance marketplace performance and customer engagement.
- Ensured there was a profit and also upscale for 10+ brands in the French market during Amazon advertising as per campaigns pitched.
- Created a complete campaign using strategies like sponsored brand videos, sponsored products, keyword searches etc.
- Progressed through multiple roles of increasing responsibility, leading to advertising support and multinational operational leadership.
- Acted as the sole Point of Contact for the CPDI pilot, supporting 25 language associates across European and US marketplaces while partnering with business analysts and technical teams.
- Identified recurring marketplace defects, contributed to automation initiatives, and supported process improvements to streamline operations.
- Delivered high-quality execution during Prime Day and Black Friday in a fast-paced environment.
- Analyzed language data for accuracy and cultural relevance in content.
- Developed training materials for multilingual customer service teams.
- Assisted in creating user-friendly language guides for internal use.
Education
M.A. - French Translation & Interpretation
Pondicherry University
B.A. - French
Loyola College
DELF A2 -
Alliance Française
ChennaiSkills
- Client Relationship Management
- Customer Experience
- Stakeholder Engagement
- Cross-functional Collaboration
- Training & Mentoring
- Sales Support
- Event Coordination
- Negotiation
- Service Excellence
- Business Operations
- Process Improvement
- Microsoft Excel
- Reporting
- Vendor Communication
- Stakeholder management
- Presentation Skills
Leadership And Achievements
- Promoted within Amazon into specialist and advertising support responsibilities.
- Sole Point of Contact and Mentor for Amazon CPDI pilot.
- Amazon Certified RBS New Hire Trainer & Mentor.
- Student President – Pondicherry University.
- Best Outgoing Student – Loyola College.
- TEDxNapier Bridge Chennai – Operations & PR Team.
Professional Highlights
- Promoted within Amazon into specialist and advertising support responsibilities.
- Sole Point of Contact and Mentor for Amazon CPDI pilot.
- Amazon Certified RBS New Hire Trainer & Mentor.
- Student President – Pondicherry University.
- Best Outgoing Student – Loyola College.
- TEDxNapier Bridge Chennai – Operations & PR Team.
Languages
English
First Language
French
Advanced
C1
Tamil
Intermediate
B1
Hindi
Elementary
A2
Timeline
Grade 1 Coordinator & French Teacher
GEMS Legacy SCHOOL
09.2024 - Current
Freelance Event Host & Performer
01.2022 - Current
French Language Specialist II
AMAZON
10.2020 - 09.2024
M.A. - French Translation & Interpretation
Pondicherry University
B.A. - French
Loyola College
DELF A2 -
Alliance Française