P. CATHERINE SHERYL
Coimbatore
Summary
- Dynamic healthcare professional with proven experience at Solid Practice Service, specializing in patient coordination and relationship management.
- Strong problem-solving abilities and in-depth knowledge of HIPAA compliance, contributing to improved patient satisfaction and appointment adherence.
- Effective communicator skilled in patient education, active listening, and delivering clear, compassionate support.
- Highly motivated and adaptable professional with a strong work ethic, capable of working independently and quickly mastering new systems and workflows.
- Excellent interpersonal, multitasking, and time-management skills with a consistent focus on delivering a positive patient experience.
Overview
2
2
years of professional experience
Work History
Senior Executive
Solid Practice Service
Coimbatore
03.2025 - Current
- Managed end-to-end patient coordination for U.S. cardiology patients, including scheduling, rescheduling, and canceling appointments while ensuring accuracy and HIPAA compliance.
- Handled prescription refill requests and medical record transfers efficiently by coordinating with physicians, pharmacies, and external healthcare facilities.
- Acted as a primary communication liaison between patients and cardiologists by documenting patient concerns, sending secure messages to providers through eCW (eClinicalWorks) and delivering clear, empathetic follow-up calls with physician recommendations.
- Provided appointment reminders and patient education, improving appointment adherence and enhancing patient satisfaction through active listening and professional communication.
- Supported prior authorizations and insurance-related workflows, ensuring timely approvals and minimizing delays in patient care.
Customer Support Representative
Apexon
Coimbatore
08.2023 - 12.2024
- Responded to patient inquiries, addressed concerns, and provided timely resolutions while maintaining HIPAA compliance and patient confidentiality.
- Built strong patient relationships through empathetic, professional communication and active listening.
- Accurately documented patient interactions, calls, and follow-ups using MEDHOK and MP Web systems.
- Identified and resolved scheduling, prescription, authorization, and care-related issues, escalating complex matters to physicians or appropriate healthcare teams.
- Coordinated with clinical and administrative staff and collected patient feedback to support quality care and patient satisfaction.
Education
B.E - Biomedical Engineering
KalaignarKarunanidhi Institute of Technology
Coimbatore01.2021
HSC - TN State board
Stanes Anglo Indian Higher Secondary School
Coimbatore01.2017
SSLC - TN State board
Stanes Anglo Indian Higher Secondary School
Coimbatore01.2015
Skills
- C-language
- C
- MATLAB
- Python
- HTML
- CSS
- Java
- Bootstrap
- React JS
- Patient coordination
- Customer relationship management
- Patient education
- HIPAA compliance
- Attention to detail
- Active listening
- Team collaboration
- Problem Solving
Industrial Visits
- M/s STAAN Bio-Med Engineering Pvt Ltd, Coimbatore, 2019, Two days
- M/s SRI MATHURAMS Medical Engineering, Coimbatore, 2019, One day
- M/s SALZER Electronics Pvt Ltd, Coimbatore, 2019, One day in-plant training
Personal Qualities
- Highly motivated and eager to learn new things
- Excellent communication skills in written and verbal both
- Ability to work as individual and in group as well
- Self-Confident, Critical thinker, Hard worker and Active Listener
Field Of Interest
- Design biomedical equipment and devices
- Install, repair, adjust, maintain and provide technical support to biomedical equipment
- Anatomy and Human Physiology
- Research
Core Qualification
- C-language
- C++
- MATLAB (Basics)
- Python
- HTML
- CSS
- Java (Beginner)
- Bootstrap
- React JS
Paper Presentations
NEURO SCIENCE KIT, Coimbatore
Workshops Webinars
- Human Touch through Technology, Dr. N.G.P. Institute of Technology
- Antiviral Activity of Nanoparticles, Dr. N.G.P. Institute of Technology
Languages
- English
- Korean
- Tamil
- Greek (Basics)
Extracurricular Activities
Won District level Tournaments in Athletics Participated in Inter-State Volleyball Tournament
Hobbies and Interests
- Reading Books
- Singing
- Learning New languages
- Creating and Editing Videos
Projects
- Diabetic retinopathy is a disease of the retina that affects patients with diabetes mellitus, and it is the main reason for blindness This causes retinal damage and may lead to blindness if the level of diabetes is very high. To overcome this problem, a 3D window is used
- Detection of hyperbilirubinemia through a non-invasive technique, a painless method to find jaundice through eye veins using a Raspberry Pi module
Internship
ESI Hospital, Learned all the description and working of the Medical Instruments of various departments.
Personal Information
- Father's Name: Mr. M.Prasanna, BE
- Date of Birth: 12/03/99
Timeline
Senior Executive
Solid Practice Service
03.2025 - Current
Customer Support Representative
Apexon
08.2023 - 12.2024
B.E - Biomedical Engineering
KalaignarKarunanidhi Institute of Technology
HSC - TN State board
Stanes Anglo Indian Higher Secondary School
SSLC - TN State board
Stanes Anglo Indian Higher Secondary School