Twinkle Danish

• Maintaining Relation with All Stakeholder and Vendor for Better Marketing Transition.
• Daily Dashboard Maintenance of all Marketing Activities (Planned vs Actual & Online).
• New Idea on Creatives & Marketing Strategies Currently Running in Market with Others Competitor for better Business Marketing Model for Building Brand.
• Handling Entire Sell-In / Sell-Out Team of local and nearby locations in sales and training.
• Downloading of Product & Business Models in a proper manner to all the front Liners, Stores Promoters, Store Managers , Owners in market.
• Responsible to Achieve Matrix (Sales, Operations, Marketing and Training).
• Preparing Action Plan and Lesson plan for associates not meeting their target.
• Measuring efficacy of Sales, Operations, Marketing and Training.
  Doing Training for ATL/BTL/TTL Activities for New Gabbardeals Stores.
• Helping Gabbardeals for Video Content for Motivation/Business. ( Script / Direction ).
• TNI of Gabbardeals Stores, Field Staff and then conduct training locally.
• MIS Maintenance.
• BQM of Promoters/Stores Managers.
  Action Plan for Metrics in Red Zone.
• Reviewing performance of Promoters/Stores Managers Mainly of Stores on regular basis.
• Responsible for Performance of Promoters/Stores Managers.
• Attrition Control.
• Preparing Weekly, Monthly, Yearly reviews.
• Target achieving in Sales/Operational/Training asper KRAs& KPIs.
• Organize update Sessions, Team Meetings / Huddles etc to Improve Quality, Productivity and ensure that all the updates are being shared on time.
• Conduct feedback sessions to improve process performance.
• Updating various process related documents (SOP, Process Map, Update Tracker etc.)
• Prepare & identify the Root Cause Analysis (RCA) to prevent errors in Effectiveness.

Handling entire product part of Microsoft in LFR/GT Stores -North India.
Handling entire Sell-In / Sell-Out Team of local and nearby locations in sales and training.
Make sure newly launch product is demonstrated and downloaded in a proper manner to all the front liners and stores promoters.
Responsible to Achieve Matrix (Sales, Operations and Training).
Preparing Action Plan and Lesson plan for associates not meeting the target.
Measuring efficacy of Sales, Operations and Training

• Handling entire product part of Gionee in LFR-North India.
• Handling entire Sell-In / Sell-Out Team of local and nearby locations in sales and training.
• Make sure newly launch product is demonstrated and downloaded in a proper manner to all the front liners and marketing persons.
• Responsible to Achieve Matrix (Sales, Operations and Training).
• Preparing Action Plan and Lesson plan for associates not meeting the target.
• Measuring efficacy of Sales, Operations and Training .
• Doing Training for ATL/BTL Activities for New Product Promotions.
• Helping Training Team for Video Training Content.( Script / Direction ).

• Handling Product & Prcoess Training of Samsung in entire region of Rajasthan India.
• Handling entire Sell-In / Sell-Out Team of local and nearby locations in sales and training.
• Make sure newly launch product is demonstrated and downloaded in a proper manner to all the front liners and marketing persons.
• Responsible to Achieve Matrix (Sales, Operations and Training).
• Preparing Action Plan and Lesson plan for associates not meeting the target
• Measuring efficacy of Sales, Operations and Training.
• Doing Training for ATL/BTL Activities for New Product Promotions.
• Helping Training Team for Video Training Content.( Script / Direction ).

• Handle team of 20 TL's and 10 Trainers ( Vodafone & Tata Sky Process)
• TNI of Trainers and TLs and then conduct Training Session.
• Ensure Batch Execution as per norms and quality of delivery.
• MIS Maintenance.
• BQM of TL’s and Trainers.
• Action Plan for Metrics For Red Zone Candidates.
• Preparing Lesson Plans for different Practices.
• Reviewing performance of Trainers and TL’s on regular basis.
• Determining efficient strategies to meet targets.
• Productivity – Engage the team members in coming up with strategies to cater to new metrics from the clients.
• Responsible for Performance of Floor Agents.
• Attrition Control.
• Preparing Weekly, Monthly, Yearly reviews.
• Target is to achieve Outbound/Inbound KRA’s & KPI’s ( Sales & Retentions ).
• Organize update Sessions, Team Meetings / Huddles etc to Improve Quality, Productivity and ensure that all the updates are being shared on time.
• Conduct feedback sessions to improve process performance.
• Updating various process related documents (SOP, Process Map, Update Tracker etc.)
• Weekly/Monthly Dashboard Preparation, Daily Reporting (Customer/Managers/Business Leaders).
• Prepare & identify the Root Cause Analysis (RCA) to prevent errors in Effectiveness.

• Exceeded goals through effective task prioritization and great work ethic.
• Onboarded new temps by entering employee information into systems.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Worked flexible hours across night, weekend and holiday shifts

• Key Responsibilities to handle Team of Trainers.
• Handled Training Department for Bangalore & Baroda location in Transition Phase.
• Responsible for performance of Trainers.
• Measuring Efficacy of Trainings Conducted.
• Preparing WBR, MBR & QBR.
• Handled International Outbound Process Simultaneously.
• Coach and Guide associates in generating leads for International sales.
• Catering strategies in fixing appointments with International clients.
• Conducting Training Intervention round for new associates.
• Preparing Training Dashboards and required reports.
• Handled projects specified to Clients.
• Projects to increase Operation’s KPI.
• Maintaining quality standards, implementing quality control systems to enhance quality of Calls.
• Handling various Outliers’ Management Programs and publishing day on day improvement reports.
• Identify and apply principals that enable continuous quality assurance and process improvements in serving customers.
• Training agents on any new tools and updates.
• Project to reduce Attrition during training.
• Project to increase up selling.
• Project to increase FTR%.
• Project to decrease FATAL ERRORS%.