Hubspot
Suraj Rawat
Sales Operation And CRM Manager
New Delhi
Summary
Results-focused CRM Admin with a robust background in data management, sales process enhancement, and overall efficiency optimization. Demonstrated success collaborating with diverse teams to extract valuable insights from data. Proven track record in establishing and overseeing sales operations teams, streamlining workflows, and maintaining precise data in tools like HubSpot. Proficient in end-to-end campaign management, ensuring the achievement of revenue targets. Adept at initiating, evolving, and refining processes to elevate efficiency and address workflow challenges.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Sales Operation and CRM Manager
Spyne.ai
Gurgaon
11.2021 - Current
- Collaborated with sales executives to determine sales areas that could be improved.
- Spearheaded Sales Operations Team setup, managing 4 associates, and initiated end-to-end processes.
- Maintained HubSpot data accuracy, conducting daily audits, ensuring reliable lead routing, and enhancing data integrity.
- Optimizing cross-functional collaboration and resource allocation using CRM systems.
- Streamlined workflows, optimized processes, and identified trends for continual improvement opportunities.
- Managed various sales tools (Cognism, ZoomInfo, Outreach, Lusha, Sales Navigator, Slintel), ensuring seamless functionality.
- Analyzed market research for quota and budget setting, collaborating on sales strategies, and ensuring accurate data for planning.
Process Executive
Leixir
Sec 33, Gurgaon
08.2020 - 09.2021
- Oversaw all organizational processes, addressing queries, maintaining client relationships, and driving expansion initiatives.
- Identified and acted on areas of opportunity, collecting critical information. Implemented new process improvements, enhancing efficiency.
- Led company-wide process improvement initiatives, developing tools and templates. Trained and coached team members in improvement techniques.
- Managed overall workflow process, adapting flow processes as needed. Resolved discrepancies and identified root causes, contributing to efficiency.
Education
BBA -
NorthCap University
Gurgaon 07.2017 - 04.2020
Skills
Data Management
End to end HubSpot & Salesforce Management
Sales Operation
Advance Excel & PowerPoint
Website Scraping
Systems and tools
Collaboration and communication
Software
Mailmodo and Instantly
SQL
Zipteams
Salesforce
Python
Octoparse and ParseHub
Exotel
Various Sales Tools - ZoomInfo, Outreach, Cognism, Lusha, Slintel, Apolo, LeadIQ, GetProspec, LinkedIn Sales Navigator
Power Bi
Tableau
Zira
Timeline
Sales Operation and CRM Manager
Spyne.ai
11.2021 - Current
Process Executive
Leixir
08.2020 - 09.2021
BBA -
NorthCap University
07.2017 - 04.2020