Yashika Sudan

Business Analysis & Stakeholder Management

• Translate business requirements into training frameworks, process documentation, and standardized workflows.
• Collaborated with operations leaders, stakeholders, and support teams to identify business challenges and recommend process enhancements.
• Support process changes by ensuring effective communication, stakeholder alignment, and knowledge transfer.

Facilitate adoption of new procedures and operational improvements.

• Analyze operational trends, customer experience metrics, and process performance indicators to identify improvement opportunities.
• Monitored SLA adherence and operational KPIs, identifying recurring trends and actionable improvement opportunities.
• Process Improvement & Reporting

Conduct gap analysis, quality audits, and process reviews to improve compliance and operational efficiency.

• Monitor SLA adherence and operational KPIs while identifying recurring trends and improvement opportunities.
• Support escalation management through root cause investigation and data-driven resolution recommendations.

Develop and maintain SOPs, workflow documentation, process maps, and knowledge-base articles.

• Standardize operational procedures to ensure consistency across teams and improve service delivery.
• Supported process changes through effective communication, stakeholder alignment, and knowledge transfer initiatives.
• Facilitate adoption of new procedures and operational improvements.

• Conducted pricing analysis, market assessment, and cost evaluations to inform strategic business decisions.
• Managed documentation, compliance records, and reporting requirements for audit readiness.
• Identified operational risks and recommended corrective actions to improve process effectiveness.
• Identified operational risks and recommended corrective actions, enhancing overall process effectiveness.
• Analyzed commercial data and transaction trends to improve operational planning and execution.
• Analyzed commercial data and transaction trends, supporting improved operational planning and execution.
• Supported contract-related communications and maintained accurate business records.

• Conducted market research and competitive analysis to inform strategic business decisions.
• Maintained relationships with global vendors and stakeholders while ensuring SLA compliance.
• Tracked operational data and identified opportunities for cost optimization and workflow improvements.
• Tracked operational data to identify cost optimization and workflow improvement opportunities.
• Collaborated across teams to streamline processes and improve customer satisfaction.
• Conducted market research and competitive analysis to support strategic business decisions.