Celestin Alphones
Mumbai
Summary
Strategic operational leader with expertise in Microsoft Excel, known for significantly enhancing customer satisfaction and streamlining business processes at EMCO CORPORATION. Demonstrated success in collaborative problem-solving and strategic decision-making, consistently meeting performance benchmarks while fostering strong client relationships. Highly motivated with a strong work ethic, adaptability, and exceptional interpersonal skills, capable of excelling in both team-driven and independent environments.
Overview
8
8
years of professional experience
Work History
Operations Strategic Development Teammate
EMCO CORPORATION
Toronto
05.2021 - 10.2024
- Ensuring Exceptional Customer Service to clients at offsite fulfillment center for independent retail locations
- Coordinate, assign and review the work of shipping, receiving, storing, distributing and maintaining inventory of materials, and scheduling transportation crews
- Plan, Organize and oversee operational logistics of the organization, establish procedures, resolved work-related issues, update progress reports and coordinate with sale teams
- Engaged with business and stakeholders to resolve outstanding issues.
- Work with team members and managers to continuously streamline and improve business operations.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Service Officer
TD CANADA TRUST
Toronto
04.2020 - 04.2021
- Solving queries related to Credit Cards and upselling new cards when opportunities arise
- Resolving customers' concerns using standard procedures and escalating nonstandard activities, when required
- Connecting personally with customers to advise them appropriately and clearly on banking solutions and processes
- Assisting the team by respecting coworkers and keeping everyone updated on the status of daily activities
- Resolved customer issues in an efficient and timely manner.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
Fulfillment Associate
WALMART
01.2018 - 03.2020
- Unloading freight and stocking goods on the salesfloor daily
- Attending and answering various questions asked by the customers on a daily basis
- Leading the team at the area and department assigned for the day
- Fulfilling demands met by both customers as well as the management
Administration Assistant Intern
ARTHA GROUP OF COMPANIES
Mumbai
05.2016 - 09.2017
- Assisted with the preparation of reports, presentations, and spreadsheets.
- Organize POs for both immediate and future needs.
- Enhanced understanding of operations by working closely with the department manager.
- Coordinating purchases and stock management.
- Provided administrative support to management team.
- Created and distributed documents, such as agendas and meeting minutes.
- Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
Education
Post Grad- Diploma - Marketing, Business and Advanced Communications
Fanshawe College
01.2019
Bachelor's - Management Studies
Pillai's College of Art Science and Commerce
01.2016
Skills
- Microsoft Excel Proficiency
- User-Centric Web Design
- Clear and Concise Communicator
- Client Interaction
- Operational Leadership
- Collaborative Problem Solving
- Strategic Decision Making
- Effective Time Management
- Collaborative Relationship Management
Hobbies and Interests
- Soccer
- Hiking
- Travelling
- Animal Lover
- Video Games
- Driving
- Travel
Accolades
- Best Customer Service Officer, TD, 01/01/21
- College Football Team, Pillai's College, 12/03/16
- Class President, Drama Club, 01/01/16
Timeline
Operations Strategic Development Teammate
EMCO CORPORATION
05.2021 - 10.2024
Customer Service Officer
TD CANADA TRUST
04.2020 - 04.2021
Fulfillment Associate
WALMART
01.2018 - 03.2020
Administration Assistant Intern
ARTHA GROUP OF COMPANIES
05.2016 - 09.2017
Post Grad- Diploma - Marketing, Business and Advanced Communications
Fanshawe College
Bachelor's - Management Studies
Pillai's College of Art Science and Commerce
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