Celina Daisy
Customer Support Executive
Bengaluru,KA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
5
5
Languages
Work History
Customer Support Executive
Dialback Pvt Ltd
07.2022 - Current
- Contributed to the implementation of new support software systems, optimizing workflows for better efficiency.
- Proactively identified potential issues by analyzing trends in customer feedback, leading to improvements in product offerings and user experience.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Enhanced team performance by consistently meeting or exceeding individual and departmental goals.
- Reduced response times with effective prioritization of tasks and efficient time management skills.
- Cross-trained and provided backup support for organizational.
- Collaborated with team members on continuous improvement initiatives, contributing to the overall success and growth of the customer support department.
- Developed strong relationships with clients and customers, resulting in repeat business and positive feedback.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Provided personalized support to customers by understanding their unique needs and preferences.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Collected customer information and analyzed customer needs to recommend potential products or services.
Education
High School Diploma -
Srimath Polytechnic
Mysore, India 04.2001 -
Skills
Trend detection and analysis
Customer Service
Task Prioritization
Call Center Operations
Time Management
Customer Relations
Complaint resolution
Language Fluency
Timeline
Customer Support Executive
Dialback Pvt Ltd
07.2022 - Current
High School Diploma -
Srimath Polytechnic
04.2001 -