Kavya Neeraj
Delhi
Summary
A passionate and driven content curator with an experience of 4 years. With a strong background in creating engaging content and curating compelling materials across various platforms, I bring a unique blend of creativity and strategic thinking to enhance brand visibility and audience engagement.
Overview
2026
2026
years of professional experience
Work History
Customer Support Executive
ELF Beauty
01.2023 - Current
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Assigned and designated job territories to customer care staff according to performance and history.
Content Writer
Sportskeeda
- Wrote engaging and clickable articles for the Gaming department.
- Completed thorough research into assigned topics.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Provided writing support in fast-paced environment for variety of public-facing materials.
- Performed keyword research to optimize content for SEO.
- Researched and wrote news stories, articles and reviews for online publications.
Listener Intern
Sportskeeda
08.2024 - 05.2025
- The role required me to breakdown podcasts and YouTube videos alongside curating news worthy content.
Physinautics Clinic
11.2023 - 05.2023
- Company Overview: It is a clinic catering to sports athletes and working professionals.
- Managed all their social media handles (Instagram, YouTube and Facebook).
- Shot content for social media by visiting the clinic once a week and maintained a strategised content calendar.
- It is a clinic catering to sports athletes and working professionals.
Saday Sadev NGO
08.2022 - 09.2022
- Company Overview: It is a NGO that supports the motto of providing job opportunities to empower women financially.
- Managed their Instagram handle.
- Visited the office to help with the shoot.
- It is a NGO that supports the motto of providing job opportunities to empower women financially.
Ashish Chawla Photography
08.2021 - 09.2021
- Company Overview: Ashish Chawla is a renowned Bollywood and Fashion photographer based in Gurgaon, Haryana.
- Managed all the props and equipment for the shoot beforehand.
- Helped the editing team with ideas on how the pictures can be edited in a better way.
- Ashish Chawla is a renowned Bollywood and Fashion photographer based in Gurgaon, Haryana.
Education
Bachelor's - Journalism and Mass Communication
Guru Gobind Singh Indraprastha University
01.2024
Skills
- Curating engaging content
- Industry trend monitoring
- Video Editing
- Creative Writing
- Strategic Thinking
- Problem solving
- Client support
- Attention to details
- Data Entry
- News writing
- Promotional marketing and advertising
- Consistent brand messaging
- Proofreading
- Content marketing
- Social media proficiency
- Grammar mastery
- Deadline management
- Data reconciliation reporting
- Trend detection and analysis
- Complaint resolution
- Customer-facing web design
- Customer inquiry management (CIM)
- Quality control
- Order fulfillment
- Refunds processing
- Promotional support
- Customer retention strategies
- Quality assurance
- Decision-making
- Issue and complaint resolution
- Computer skills
- Problem-solving skills
- Inquiry response
- Translation and interpretation services
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Listener Intern
Sportskeeda
08.2024 - 05.2025
Physinautics Clinic
11.2023 - 05.2023
Customer Support Executive
ELF Beauty
01.2023 - Current
Saday Sadev NGO
08.2022 - 09.2022
Ashish Chawla Photography
08.2021 - 09.2021
Content Writer
Sportskeeda
Bachelor's - Journalism and Mass Communication
Guru Gobind Singh Indraprastha University
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