Celina Faulkner
Greenfield
Summary
Dynamic operations leader with a proven track record at LabCorp, excelling in team development and performance management. Expert in CRM and ERP systems, and data analysis, driving process improvements that enhance efficiency and client satisfaction. Adept at fostering collaboration and executing strategic initiatives to achieve organizational goals.
Overview
13
13
years of professional experience
Work History
Senior Service Support Coordinator
Nanosonics
Indianapolis
03.2024 - Current
- Served as primary contact for service and technical support inquiries.
- Coordinated cross-functional teams, including Service Engineers and Logistics, to ensure timely service delivery.
- Managed ERP system transactions and setup for billable services.
- Trained new employees while providing feedback to enhance onboarding processes.
- Generated detailed service and repair reports for operational tracking.
- Responded promptly to client inquiries regarding product usage and support.
- Assisted in developing training materials for new system launches and updates.
- Maintained comprehensive records of client interactions and service requests within ERP system.
Operations Supervisor
LabCorp
Greenfield
02.2013 - 10.2023
- Led teams of up to 150 employees, directly managing 20 to 50 staff members for optimal performance.
- Eliminated internal silos, fostering collaboration and enhancing program efficiency.
- Maintained high customer satisfaction through effective KPI management and issue resolution.
- Analyzed trends and forecasted staffing needs, developing strategic action plans for stakeholders.
- Conducted performance evaluations, delivering feedback and development opportunities to team members.
- Oversaw operational compliance and project scope alignment via integrated change control processes.
- Supported client meetings and professionally resolved escalated calls with empathy.
- Implemented process improvements to streamline operations and increase efficiency.
Education
High School Diploma -
Warren Central High School
Indianapolis05-1996
Skills
- Team leadership and development
- Operational strategy execution
- Performance management and KPIs
- Client relations and satisfaction
- Process improvement and change management
- Data analysis and forecasting
- Pharmaceutical reimbursement services
- ERP systems management
- Microsoft Office proficiency
References
Available upon request
Leadership Awards
- Supervisor of the Quarter, LabCorp Drug Development, 12/01/17
- Employee of the Quarter, LabCorp Drug Development, Q3 2020
- Client Excellence Award, LabCorp Drug Development, 02/01/22
- People Excellence Award, LabCorp Drug Development, 08/01/22
- Supervisor of the Quarter, LabCorp Drug Development, 09/01/22
- Nanosonics Employee Core Value Award, 10/30/2025
Timeline
Senior Service Support Coordinator
Nanosonics
03.2024 - Current
Operations Supervisor
LabCorp
02.2013 - 10.2023
High School Diploma -
Warren Central High School