Ch. Lokesh
Automobile Engineer
KRISHNA,AP
Summary
To improve my knowledge and skills through hard work, dedication and sincerity towards my job and to execute the responsibilities entrusted to me by the organization to the fullest of my abilities and derive job satisfaction.
Overview
23
23
years of professional experience
1
1
Language
Work History
Head R&M
Ramky Group - Chennai Enviro Solutions PVT LTD
01.2021 - Current
- Taking responsibility for GCC operational activities.
- Daily review of tonnage as per KPI norms.
- Timely deployment of the fleet as per KPI.
- Maintaining sufficient spare stock.
- Monitoring of R&M activities in all work stations.
- Planning of manpower round the clock.
- Budget planning and maintenance as per the plan.
- In-house fabrication of operation and vehicle components.
- Monitoring of diesel usage and cost control.
AREA SERVICE MANAGER
M/S ASHOK LEYLAND LTD
07.2016 - Current
- Working as a AREA SERVICE MANAGER (After Sales Marketing ANDHRA PRADESH)
- Handling COSTAL Andhra Pradesh Dealer service network and Key customers
- Position Summary: To ensure customer satisfaction from the services provided by dealerships providing regular feedback to manufacturing teams on products and improving the quality, service delivery and profitability at the dealerships as per prescribed targets and guidelines, within the framework of company policies and timelines.
- Job Responsibilities
- Complete responsibility of Territory handled and dealer activities
- Conducting cross audits to ensure work progress
- Customer satisfaction on product performance
- Control of warranty cost.
- Audit the service processes
- Adoption and implementation of new technologies to facilitate faster turn around and good customer experience
- Continuous monitoring of customer satisfaction through post service feedback and taking necessary actions
- Monitoring of GIGO, TAT ,Repeat & LD.
- M/s ASHOKLEYLAND LTD is Second leading Indian heavy commercial trucks manufacturer from above 75 years with well Established product and head office at Chennai, making India as hub supplying vehicles to Asian and south Africa continent
SERVICE ENGINEER MARKETING DEPART MENT
M/S MAN TRUCK INDIA PVT.LTD
04.2010 - Current
- Working as a Asst Manager (After Sales Marketing department)
- Handling Andhra Pradesh Dealer service network and Key customers
- Additional technical support to South India.
- Position Summary: To ensure customer satisfaction from the services provided by dealerships providing regular feedback to manufacturing teams on products and improving the quality, service delivery and profitability at the dealerships as per prescribed targets and guidelines, within the framework of company policies and timelines
- Job Responsibilities
- Ensuring trained manpower at the dealership by providing training support and sending mechanics to the training center for recommended trainings
- Ensuring timely delivery as per prescribed processes by ensuring availability of parts, trained manpower and with proper estimation of cost and time frame
- Assisting the dealers in conducting the service campaigns. Customer meets as per the requirement and potential in the territory
- Ensuring pre-delivery service is undertaken by dealership to limit warranty costs
- Audit the service processes to ensure compliance
- Adoption and implementation of new technologies to facilitate faster turn around and good customer experience
- Continuous monitoring of customer satisfaction through post service feedback and taking necessary actions
- Dealer Profitability
- Ensuring turnaround within the stipulated time and making them faster by improving the processes
- Generating increased vehicle inflow at the dealership by various service marketing activities like service campaigns including vendors etc.
- Assisting in modernization of dealership to improve processes and customer experience
- Floating schemes to increase paid service revenue at the dealership like discount coupons, Dealer-Labour AMC, assistance in fitness certificate etc.
- Follow-up on warranty and AMC repairs and ensuring all processes are followed w.r.t. vehicle repairs and payments
- Conducting Workshop Assessment Report (WAR) bi-annually to improve the process and infrastructure at the dealership and enable grading accordingly
- Product Focus
- Conducting Pre-Delivery Inspection (PDI) audit at the dealership/Regional Stockyard to ascertain consistency and Trouble free product
- Training the manpower on PDI processes.
- Interacting with plant regarding specific product issues, pre-delivery complaints etc.
- Regular interaction with plants for continuous improvement in products providing feedback on benchmarking activity with the competition product
- Follow-up on existing complaints with the plants, which are reported through Complaint Investigation Report
- Ensuring the special tools availability and training the manpower on its use
- Ensuring new product readiness at the dealership through training, parts & tools availability and technology up gradation
- Continuous monitoring of the performance of new products to provide feedback to the manufacturing team
- Supporting product sales teams with product trials
- Training undergone in M/s MAN Trucks India Pvt Ltd
- Vehicle electrical and electronics training at plant.
- Complete vehicle training at MAN Advance training center-Indore.
- Allison Transmission training at R&D Pune.
- 2VCR Euro-III Engine training at R&D Pune.
- 4VCR Euro-IV Engine training at R&D Pune.
- M/s MAN TRUCKS INDIA PVT LTD is heavy commercial trucks manufacturer from above 250 years and having global share of 30%, Established production plant at Indore and head office at pune, making India as hub supplying vehicles to Asian continent
Sr.Service Executive
M/S Automotive Manufactures. Limited
10.2003 - 03.2010
- Worked as a Sr. Service Executive market support
- Job profile:
- Analyzing the technical complaints of the vehicle in field.
- Feedback product performance reports
- To mainly handle project customers and fleet owners providing technical support for maintaining vehicles and training customer site mechanics.
- Conduct preventive maintenance programs in customer sites
- Educating the site and workshop mechanics giving them product training from time to time
- Managing authorized workshop at district head courtier
- Handling warranty given by authorized workshop to customers
- To build a managerial relationship with key customers.
- Fore casting the need of spare parts & ordering depending on common failure
- Taking parameters of Ashok Leyland products and sending it to area office Of Ashok Leyland .from time to time.
- Analyzing Product failures and finding solutions.
- Maintain Performance Report for Authorized Service centers at dist’s.
- Preparing monthly and yearly reports of authorized service centers.
- Training undergone in M/s Ashok Leyland Ltd Chennai
- ASHOK LEYLAND certified Four Months Training at Chennai and hosur
- AL engine and hino engine overhaul.
- ZF gear box overhaul.
- Detailed training on all aggregates of Ashok Leyland product at STC Chennai.
- Manufacturing process at ennore and hosur plants.
- Trained on turbo charger by turbo energy at STC
- Trained on Rear Axles for automotive axles limited.
- Trained on Sundaram Clayton brakes systems at TVS.
- Trained Body building at auto couches and components ACCL. Gumidi pundi.
- Trained on Rane & ZF power steering system.
- Trained on usha and hyva tippings at secendraba.
- Trained in vehicle road testing at hosur plant.
- Soft skills in customer handling trained by Ashok Leyland.
- Dealer maintenance training at Salam.
- Trained on 8&9 speed ZF gear box of Ashok Leyland at nag pour.
- Automotive manufactures .ltd which is second largest auto mobile dealer in India dealing with sales & service of Ashok Leyland, Mahindra and kobelco vehicle
Service Executive
M/S VARUN MOTORS
04.2003 - 09.2003
- Worked as Service Executive in M/S Varun motors (p) ltd, Vijayawada
- Job profile:
- Incharge of workshop.
- In house training to mechanics about new changes in product.
- Final inspection of the work attended.
- Taking warranty decisions as per company norms.
Education
Diploma - Automobile engineering
VKR&VNB Polytechnic
Gudivada03-2003
Secondary School Certificate - undefined
Flora English medium school
Vuyyuru01-1999
Skills
Well knowledge in Automobile technical analysis
Knowledge on Financial planning to control cost
Best in team work
Responsible at work round the clock
Interests
Knowing about global changes Automobile Industry, Music & Driving etc
Personal Information
- Pan Number: AKIPC6656N
- Father's Name: Babu Rao
- Date of Birth: 31.08.1982
- Gender: Male
- Nationality: Indian
- Driving License: LMV, MCWG. Licence no; DLFAP1169392003
- Marital Status: Married
- ID Type: Driving License
- ID Number: DLFAP1169392003
Total Years Of Experience
25
Present Location
Vijayawada, Andhra Pradesh
Area Of Specification
All Heavy commercial vehicle technical knowledge.
Training
- M/s MAN Trucks India Pvt Ltd, Vehicle electrical and electronics training at plant, Complete vehicle training at MAN Advance training center-Indore, Allison Transmission training at R&D Pune, 2VCR Euro-III Engine training at R&D Pune, 4VCR Euro-IV Engine training at R&D Pune
- M/S Automotive manufactures. Ltd, ASHOK LEYLAND certified Four Months Training at Chennai and Hosur, AL engine and Hino engine overhaul, ZF gear box overhaul, Detailed training on all aggregates of Ashok Leyland product at STC Chennai, Manufacturing process at Ennore and Hosur plants, Trained on turbo charger by Turbo Energy at STC, Trained on Rear Axles for Automotive Axles Limited, Trained on Sundaram Clayton brakes systems at TVS, Trained Body building at Auto Couches and Components ACCL, Gumidi Pundi, Trained on Rane & ZF power steering system, Trained on Usha and Hyva tippings at Secendraba, Trained in vehicle road testing at Hosur plant, Soft skills in customer handling trained by Ashok Leyland, Dealer maintenance training at Salam, Trained on 8&9 speed ZF gear box of Ashok Leyland at Nagpur
Note
I declare that the above mentioned details are true and correct to the best of my knowledge and I assure you that I shall be sincere and dedicated and will always be prompt and attentive.
Total Years of Experience
18 Years
Timeline
Head R&M
Ramky Group - Chennai Enviro Solutions PVT LTD
01.2021 - Current
AREA SERVICE MANAGER
M/S ASHOK LEYLAND LTD
07.2016 - Current
SERVICE ENGINEER MARKETING DEPART MENT
M/S MAN TRUCK INDIA PVT.LTD
04.2010 - Current
Sr.Service Executive
M/S Automotive Manufactures. Limited
10.2003 - 03.2010
Service Executive
M/S VARUN MOTORS
04.2003 - 09.2003
Secondary School Certificate - undefined
Flora English medium school
Diploma - Automobile engineering
VKR&VNB Polytechnic