Summary
Overview
Work History
Education
Skills
Certification
Internships
Software & Tools
Additional Information
Disclaimer
Timeline
Generic

Chaganti Meher Siva Gana Srikanth

System Administrator
Visakhapatnam,AP

Summary

Motivated Infrastructure Engineer with nearly 3.8 of experience in IT infrastructure management, specializing in network issue resolution and innovative solution development. Proficient in Linux and Windows Server Administration, Network Design, and Virtualization/Cloud Computing, complemented by a Microsoft Certified Azure Hybrid Administrator credential. Demonstrated expertise in managing complex infrastructures and data center operations, focusing on delivering best-in-class service through effective problem-solving and collaboration. Detail-oriented team player with exceptional communication skills, dedicated to driving operational excellence and enhancing system performance.

Overview

4
4
years of professional experience
3
3
Certifications
3
3
Languages

Work History

System Administrator

TTEC Digital Analytics LLP
01.2023 - Current
  • - Perform installations, upgrades, and troubleshooting for client-managed devices and servers.
  • - Administer Windows Servers (2008 R2, 2012 R2, 2016, 2019, 2022) including Active Directory, Group Policy, DNS, DHCP, FTP, WSUS.
  • - Virtualization and Infrastructure Management: Implement and maintain VMware environments, manage virtual machines, snapshots, and storage mounting/unmounting.
  • - Automation & Security: Automate software deployments and OS upgrades using SCCM; ensure PCI DSS compliance for endpoint and server security.
  • - Manage Linux Servers (RHEL, CentOS, Ubuntu, VMware Photon OS) and automate system administration tasks using scripts.
  • - Provide support and maintenance for WXCXE environment infrastructure.
  • - Oversee domain infrastructure and IT automation for endpoints and servers.

Technical Support Associate

First Source Solutions Limited
Hyderabad, Telangana
01.2022 - 12.2022
  • Assisted customers via call and chat using support tools.
  • Provided troubleshooting support for Comcast routers and switches.
  • Diagnosed and resolved router connectivity issues.
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing effective solutions.
  • Communicated effectively with non-technical customers, translating complex concepts into easily understandable language.
  • Provided timely responses to customer inquiries, ensuring a high level of client satisfaction and retention.

Education

Master of Business Administration -

Indira Gandhi National Open University

Bachelor of Arts - Economics, History

Dr. Lankapalli Bullayya College
07.2021

Diploma - Metallurgical Engineering

Government Polytechnic
09.2015

Skills

Active Directory Management

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Certification

Microsoft Windows Hybrid Administrator Associate

Internships

  • Visakhapatnam Steel Plant, Visakhapatnam, Andhra Pradesh (December 2014 - June 2015)
  • - Assisted cast house managers in maintaining Liquid Iron Reports and Foundry Castings.
  • Hast Alloy Castings Ltd, Visakhapatnam, Andhra Pradesh (March 2014 - December 2014)
  • - Managed Fettling Sections Castings and conducted flaw detection testing.

Software & Tools

  • Microsoft Office 365
  • VMware vSphere & vCenter
  • ServiceNow
  • SCCM

Additional Information

I was a part of National Cadet Corps, Indian Army, 2A (CTR) qualified in A,B,C Certificates. I've also attended several camps conducted by the Indian Army.

Disclaimer

Thanks & Regards CH M S G SRIKANTH

Timeline

System Administrator

TTEC Digital Analytics LLP
01.2023 - Current

Technical Support Associate

First Source Solutions Limited
01.2022 - 12.2022

Bachelor of Arts - Economics, History

Dr. Lankapalli Bullayya College

Diploma - Metallurgical Engineering

Government Polytechnic

Master of Business Administration -

Indira Gandhi National Open University

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Chaganti Meher Siva Gana SrikanthSystem Administrator