Chaganti Meher Siva Gana Srikanth
System Administrator
Visakhapatnam,AP
Summary
Motivated Infrastructure Engineer with nearly 3.8 of experience in IT infrastructure management, specializing in network issue resolution and innovative solution development. Proficient in Linux and Windows Server Administration, Network Design, and Virtualization/Cloud Computing, complemented by a Microsoft Certified Azure Hybrid Administrator credential. Demonstrated expertise in managing complex infrastructures and data center operations, focusing on delivering best-in-class service through effective problem-solving and collaboration. Detail-oriented team player with exceptional communication skills, dedicated to driving operational excellence and enhancing system performance.
Overview
4
4
years of professional experience
3
3
Certifications
3
3
Languages
Work History
System Administrator
TTEC Digital Analytics LLP
01.2023 - Current
- - Perform installations, upgrades, and troubleshooting for client-managed devices and servers.
- - Administer Windows Servers (2008 R2, 2012 R2, 2016, 2019, 2022) including Active Directory, Group Policy, DNS, DHCP, FTP, WSUS.
- - Virtualization and Infrastructure Management: Implement and maintain VMware environments, manage virtual machines, snapshots, and storage mounting/unmounting.
- - Automation & Security: Automate software deployments and OS upgrades using SCCM; ensure PCI DSS compliance for endpoint and server security.
- - Manage Linux Servers (RHEL, CentOS, Ubuntu, VMware Photon OS) and automate system administration tasks using scripts.
- - Provide support and maintenance for WXCXE environment infrastructure.
- - Oversee domain infrastructure and IT automation for endpoints and servers.
Technical Support Associate
First Source Solutions Limited
Hyderabad, Telangana
01.2022 - 12.2022
- Assisted customers via call and chat using support tools.
- Provided troubleshooting support for Comcast routers and switches.
- Diagnosed and resolved router connectivity issues.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing effective solutions.
- Communicated effectively with non-technical customers, translating complex concepts into easily understandable language.
- Provided timely responses to customer inquiries, ensuring a high level of client satisfaction and retention.
Education
Master of Business Administration -
Indira Gandhi National Open University
Bachelor of Arts - Economics, History
Dr. Lankapalli Bullayya College
07.2021
Diploma - Metallurgical Engineering
Government Polytechnic
09.2015
Skills
Active Directory Management
undefinedCertification
Microsoft Windows Hybrid Administrator Associate
Internships
- Visakhapatnam Steel Plant, Visakhapatnam, Andhra Pradesh (December 2014 - June 2015)
- - Assisted cast house managers in maintaining Liquid Iron Reports and Foundry Castings.
- Hast Alloy Castings Ltd, Visakhapatnam, Andhra Pradesh (March 2014 - December 2014)
- - Managed Fettling Sections Castings and conducted flaw detection testing.
Software & Tools
- Microsoft Office 365
- VMware vSphere & vCenter
- ServiceNow
- SCCM
Additional Information
I was a part of National Cadet Corps, Indian Army, 2A (CTR) qualified in A,B,C Certificates. I've also attended several camps conducted by the Indian Army.
Disclaimer
Thanks & Regards CH M S G SRIKANTH
Timeline
System Administrator
TTEC Digital Analytics LLP
01.2023 - Current
Technical Support Associate
First Source Solutions Limited
01.2022 - 12.2022
Bachelor of Arts - Economics, History
Dr. Lankapalli Bullayya College
Diploma - Metallurgical Engineering
Government Polytechnic
Master of Business Administration -
Indira Gandhi National Open University