CHAHAK JOSHI
Assistant Manager , E- Retail Analytics
Pune
Summary
Analytics consultant with a proven track record of 6+ years of creating substantial business success using advanced analytics and data-driven strategies. With 3 years of experience managing cross-functional teams to produce effective project outputs, as an associate project manager. A strong communicator and problem solver with a track record of leading high-performing teams and achieving outstanding results. Recognized for completing projects 2 weeks ahead of schedule and budget
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Assistant Manager E-Retail Analytics
Michelin
Pune
05.2021 - Current
- Managed both Automation and Consultant projects by enforcing consistent sprint structure and resource allocation, resulting in improved communication between cross-functional and dispersed teams
- Implemented status updates to stakeholders ensuring sprint deadlines and goals are met on time and on budget
- Helped Sales and Marketing team in increasing sales by 10% of two dormant retailers by sharing gap analysis and improving visibility of products on these e-shops.
- Collaborated with Sales and Marketing stakeholders to incorporate UX and e-content methodologies across their e-retailers, improving User online shopping experience and reducing bounce rate by 17%.
- In my current portfolio, I am responsible for 16 retailers in southern Europe and Euromasters, for which average sales increase of 4.5% is observed at 8 retailers.
Business Intelligence Analyst
Groupon
Bangalore
05.2019 - 05.2021
- I worked with Customer Experience Director and Legal team to reduce COVID loss and did Cost-Benefit analysis that affected cancelled deals, resulting in widespread credit refunds
- Technically assisted Customer Retention and Engagement team (Teradata SQL) in analyzing attrition rate and enhancing customer retention
- Created a compelling International Refund Tableau dashboard by examining pain points like contact rate and refund reason data resulting in improving refund rate by 2.75%
Analyst
HCLTech
Noida
09.2015 - 09.2017
- Through diligent follow-up with the customer and senior technical leads, we were able to improve the functionality of Service Now Portal Out Of Box for clients
- Worked with Quality Assurance to get new pages/products tested, and addressed any issues within 48 hours.
Education
B.E - Computer Science Engineering
Radharaman Engineering College
Bhopal 01.2011 - 01.2015
Skills
Sprint & Capacity Planning (JIRA)
Stakeholder Management
Conflict Resolution
Competitor Analysis
Data Visualization (Tableau)
Data Analysis (SQL & Excel)
Client Presentation
Certification
Google Agile Project Management Specialization
Accomplishments
- Go Getter Award - GDIC
- Planned & Implemented JIRA
- Communicated process updates
I helped Spanish marketing teams sell 25,498 units in Q2-2022 and a Belgian retailer sell €19,000 worth of MI tyres in just over a month.
In Q4-2022, we requested and, by January 2023, successfully implemented JIRA for both projects.
To better align with stakeholders, introduced the process of sharing monthly agenda with them across all the regions.
Timeline
Google Agile Project Management Specialization
08-2022
Assistant Manager E-Retail Analytics
Michelin
05.2021 - Current
Business Intelligence Analyst
Groupon
05.2019 - 05.2021
Analyst
HCLTech
09.2015 - 09.2017
B.E - Computer Science Engineering
Radharaman Engineering College
01.2011 - 01.2015