Chaitali Banerjee
Self Employed
Kolkata
Summary
Determined Job Title with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities and generating sales in Type industry. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
14
14
years of post-secondary education
1
1
Language
Work History
Sole Proprietor
Embassy Travels
Kolkata
2017.07 - Current
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Optimized team hiring, training, and performance.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Performed statistical analyses to gather data for operational and forecast team needs.
Operations Manager
Balaji Embassy Group
Kolkata
2005.04 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Class 10 - Normal
1987.04 - 2001.06
After class 10 took admission in Women's Christian College Kolkata in 2001 in the field of Arts but got admission in Engineering in 2002 so didn't complete class12. Went to CIPET ( CENTRAL INSTITUTE OF PLASTIC ENGINEERING AND TECHNOLOGY), did diploma in DPMT ( DIPLOMA IN PLASTIC MOULD TECHNOLOGY) but can not provide the documents as I have lost the documents while shifting house after marriage as my house was caught up in fire. Only could get a copy of my 10th degree from the West Bengal Board Of Secondary Education.
Skills
Profitability and revenue generation
undefinedEnglish, Hindi and Bengali
I have worked as a customer care executive for more than 5 years in call centres in Kolkata as an outbound sales executive and after marriage I have been managing my father in law's and my husband's companies and did good as it helped them and my family to grow with time. I am an hard working and kind of honest person who believes in giving her best in what ever I do and for who ever I do. I believe if u help a few people reach their goal then it will somehow help you to see yourself in a better place. And now as I m a single mother with two kids I need a good and secured future for my children. My husband unfortunately passed away this year and my kids wants to study abroad and I also think exposure is very important in today's world as everything is changing with time. So I am looking for something more permanent in abroad for me and my kids so that they will get a better future for themselves.
Timeline
Sole Proprietor - Embassy Travels
2017.07 - Current
Operations Manager - Balaji Embassy Group
2005.04 - Current
Nava Nalanda High School - Class 10, Normal
1987.04 - 2001.06
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