Chaitali Hindurao Kamble
Business Analyst
Pune
Summary
Business analyst building on a computer science background and an MBA in Business Analysis. Translates invoice, dispute, and KPI data into root-cause analysis, trend identification, and process-improvement recommendations using Excel, SQL, and Power BI. Brings direct exposure to operational validation work and a measurable quality record of 100% QC accuracy across 294 reviewed cases.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Catalog Specialist
Amazon Project
Hyderabad, Karnataka
06.2026 - Current
- Validate invoice and payment-dispute data for Amazon Hub Delivery operations, verifying business and tax-related fields for accuracy, completeness, and process compliance.
- Maintain 100% QC accuracy across 294 reviewed cases in the reported monthly quality period, with zero fatal and zero non-fatal errors; sustained 100% QC scores across Weeks 28–31, closing weekly volumes of 34, 85, 96, and 79 cases.
- Analyze discrepancies in CNPJ, Amazon CNPJ, tax codes, invoice amounts, and NFSC details to identify root causes, resolve data inconsistencies, and inform process-improvement recommendations.
- Collaborate with cross-functional teams using Excel and internal operational tools to support accurate dispute resolution and timely case processing.
- Combine automated validation tools with manual quality checks to strengthen processing accuracy and flag recurring validation issues.
- Ushta Te Consultancy Services LLP
- 06/2026 – Present
Customer Operation Analyst
EClerx Services Ltd.
Pune, Maharshtra
06.2025 - 03.2026
- Managed high-volume customer cases across billing, service, and technical issues, ensuring adherence to quality, productivity, and service-level targets.
- Investigated customer issues, documenting resolutions in CRM systems to maintain compliance with process standards.
- Resolved escalations by collaborating with team members on complex issues, achieving operational KPIs.
- 07/2025 – 03/2026
Education
MBA - Business Analysis
S. B. Patil Institute of Management
Pune06-2027
Bachelor of Technology - Computer Science & Engineering
Kolhapur Institute of Technology, College of Engineering
Kolhapur01-2023
Skills
Operational analytics
Root cause analysis
KPI & SLA analysis
Data visualization
Analytical problem solving
Exception analysis
Data validation & quality
Process compliance
Process mapping
Control testing
Certification
Full-Stack Development – Java, J2EE, Angular | The Kiran Academy, Web Development Training | Internshala
LEADERSHIP
- ACSES – Volunteer to Joint Treasurer to Treasurer | 2020–2023
- Computer Society of India – Volunteer to Head of Registration Team | 2020–2022
Timeline
Catalog Specialist
Amazon Project
06.2026 - Current
Customer Operation Analyst
EClerx Services Ltd.
06.2025 - 03.2026
Bachelor of Technology - Computer Science & Engineering
Kolhapur Institute of Technology, College of Engineering
MBA - Business Analysis
S. B. Patil Institute of Management