Chaitan Papnai
Delhi
Summary
Dynamic and results-driven Content Operations leader with extensive experience in operational enhancements and large-scale account management. Adept at working closely with stakeholders to align vision and strategy to achieve optimal performance. Proven expertise of more than 15+ years in project planning, execution, and client management, with a focus on delivering quality. Skilled in managing end-toend operations, establishing timelines, and ensuring projects meet deadlines efficiently.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Manager - Content
Adani Digital Labs
03.2023 - 08.2023
- Collaborated with stakeholders and clients to understand their requirements and align the overall vision and strategy to achieve desired results.
- Develop content strategies for different business' of Adani.
- Managed multiple stakeholders to define and refine the product vision effectively.
- Managed operations teams to achieve operational excellence and drive continuous improvements.
- Managed end-to-end operations, including people management, process management, and handling escalation queues.
Manager - Content Strategy & Operations
Glance, Inmobi
10.2022 - 02.2023
- Champion content related requirements across product, operations, partnerships, community and various other stakeholders.
- Built and optimized team structures to enhance efficiency and performance.
- In-all create and execute a holistic content strategy.
Develop content formats and IPs basis data insights and latest trends. - Ensured adherence to quality standards and guidelines through regular audits.
- Accurately labeled multiple data formats, including image, video, and text.
- Managed the end-to-end transition of clients, ensuring a seamless process.
- Established timelines and ensured projects met deadlines consistently.
- Developed employees' skill sets to expand team's capabilities.
Content Specialist, Video India
Meta (Facebook by Russell Tobin)
05.2021 - 09.2022
- Reviewing credible video content from a diverse set of publishers, public figures, and influencers, covering a wide range of subject areas, including news, health, entertainment and sports.
- Creating exclusive video campaigns for Facebook India.
- Worked with clients like ICC (for World Cup project), BCCI (for IPL), Star Sports, Sony TV etc.
- Collaborating with our product teams to improve user experience.
- Identifying cultural trends across a diverse spectrum of topics.
- Working closely with vendor operation teams to create a good working environment.
- Established timelines and ensured projects met deadlines consistently.
- Managing labeling team of FB stories, FB Reels and Ephemeral destination to curate the best content in all these platforms.
- Strategizing and partnering with the Partnership teams to execute content plans.
Content Operations Manager
SHAREit
06.2019 - 05.2021
- Headed Indonesian and Indian content moderation teams.
- Responsible for developing operational guidelines, content quality strategies, policy updates.
- Creating common guidelines/Rulebooks for various languages.
- Provide safety solutions on the basis of data driven analysis to support different language communities.
- Managing a content auditing & operations team of 300+ members.
- Building and maintaining a quality assurance program ensuring operational excellence through continuous learning, industry research and process improvements.
- Identify gaps and areas of opportunity to drive gains in moderator performance.
- Brainstorm with different teams to develop new ideas and processes.
- Fluidly communicate and liaison with third-party vendor sites to ensure they meet expectations.
- Provide editorial, creative and technical support to OGC, PGC and UGC content
teams.
News Operation Specialist
Alibaba (UC News)
08.2017 - 06.2019
- Responsible for creating, improving and maintaining content to achieve our business goals. My duties also involved sharing content to raise brand awareness
and monitoring web traffic and metrics to identify best practices. - Aligned with Trust & Safety team to reduce the bad experiences for communities and advertisers.
- Headed the content operation team of Entertainment and Sports beat.
- Responsible for creating, planning and executing campaigns across platforms.
- Responsible for maintaining and upgrading the quality of the product.
- Had to oversee all marketing content initiatives to ensure customer engagement, brand consistency and a positive customer experience.
- Developed content strategy aligned with short-term and long-term marketing targets.
- Established timelines and ensured projects met deadlines consistently.
- Consulting on competitors changing policies, detailing new marketing trends
and user behavior.
News Producer
94.3 Radio One
08.2016 - 08.2017
- Responsible for curating, strategizing and producing the content for the morning show called – GMD (Good Morning Delhi). The show involves various segments like Square Feet, a real estate product and India Connects (national segment,
which runs across Delhi, Mumbai and Bangalore). - Guest Coordination and conducting interviews for GMD, featured personalities
like Chris Gayle, Shashi Tharoor, Raghu Ram, Rekha Bhardwaj, Sujit Sircar to name a few. - Responsible for sound, editing and production quality of the show.
- Arranging guests for National segments.
Curated content for Sports Hour, Anchored live IPL updates on Radio as well as appeared on air as Cricket Expert in morning and afternoon shows.
Senior Correspondent
Zee News
07.2013 - 08.2016
- Anchoring the sports section of the web portal, responsibilities include content planning, writing features and blogs, editing copies, making bureaus on daily basis, uploading agency stories, coordinating with the design team.
- Creating content for the BREAKING NEWS. Updating content for the ticker and header notifications.
- Curating content for Entertainment and feature news.
Coordinating and conducting interviews of the sports persons. - Curate sports and cricket pages along with the home page sections by changing the packages at regular intervals.
- Creating Micro, short stories and Special sections of major events like Football World Cup, Grand Slams, Ashes, Asia Cup, ICC World Cup etc. for the main home page of the website.
- Live commentary (updates) of sports events like ICC cricket World Cup 2015, Commonwealth Games, Asian Games and Grand Slams.
Sports & Entertainment Reporter
Sahara India
06.2008 - 07.2013
- Worked as a reporter; responsibilities included taking care of magazines’ sports pages and layout.
- Also, contributed in the entertainment section and covered events like Wills India Fashion Week.
- Interviewed many high-profile sportspersons including Brett Lee, Paul di Resta, Saina Nehwal, Virender Sehwag, Adrian Sutil and Nico Hulkenburg, to name a few.
- Covered many major sporting events during the tenure F1 Indian GP, FIH Hockey World Cup 2010, first five IPL-seasons, Nehru Cup, Durand Cup, Rural
Olympics in Ludhiana.
Education
Master of Arts - Mass Communication
Guru Jambheshwar University
Skills
- Content Operations
- Account Management
- Team Leadership
- Good Communicator
- Stakeholder Engagement
Certification
- Google Certification, Digital Marketing
Timeline
Senior Manager - Content
Adani Digital Labs
03.2023 - 08.2023
Manager - Content Strategy & Operations
Glance, Inmobi
10.2022 - 02.2023
Content Specialist, Video India
Meta (Facebook by Russell Tobin)
05.2021 - 09.2022
Content Operations Manager
SHAREit
06.2019 - 05.2021
News Operation Specialist
Alibaba (UC News)
08.2017 - 06.2019
News Producer
94.3 Radio One
08.2016 - 08.2017
Senior Correspondent
Zee News
07.2013 - 08.2016
Sports & Entertainment Reporter
Sahara India
06.2008 - 07.2013
Master of Arts - Mass Communication
Guru Jambheshwar University
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