Chaitanya Chauhan
Technical support consultant II
Pune
Summary
Rational Technical Support Analyst with 3+ years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
3
3
years of professional experience
4
4
Certifications
Work History
Technical Services Analyst II
Mastercard
02.2024 - Current
- Hands on experience collecting, transforming, and organizing data for analysis to help make informed decisions.
- Provides product support for Mastercard's Smart Data and InControl for commercial payments products.
- Gathered, organized and input information into digital database.
- Monitored compliance and filing requirements in conjunction with staff and management.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Spearheaded efforts to migrate existing systems onto cloud-based platforms, resulting in improved accessibility, security, and scalability.
- Enhanced interfaces to promote better functionality for users.
Technical Support Consultant Level 2
Allscripts
10.2022 - 02.2024
- Interact with customers via ServiceNow portal, Live Calls, Email, or Chat and performing Level 2 resolution of any interface-related update, fix, or implementation to ensure a satisfactory outcome for the client.
- Experience in reading and manipulating HL7 and XML
- Hands-on experience working with HL7 Message types including but not limited to ADT, SIU, DFT, ORU, VXU, MDM, ORM
- Familiarity with SQL (SELECT, UPDATE, DELETE, INSERT statements)
- Experience of US Electronic Health Records Application vendors and/or Lab on connectivity projects.
- Design, Develop, Test, Deploy and Support HL7 Integrations on Enterprise-level Interface applications.
- Basic Windows clustering & SQL Troubleshooting experience.
- Working on ConnectR, Mirth , CorePoint, Cloverleaf, or Rhapsody Interface Engines
- Participated actively in continuous learning opportunities to maintain proficiency in relevant technologies and methodologies.
- Patched software and installed new versions to eliminate security problems and protect data.
- Delivered comprehensive training sessions for new staff members, ensuring a thorough understanding of company procedures and tools.
- Streamlined company processes for increased productivity by troubleshooting software errors and glitches.
- Documented support interactions for future reference.
Operatiion Support Analyst
PMC
04.2021 - 10.2022
- Developed strong relationships with vendors, resulting in better collaboration during troubleshooting efforts.
- Assisted with the development of internal tools designed to streamline support workflows and enhance overall productivity.
- Created user accounts and assigned permissions.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Met performance metrics for factors such as call volume thresholds and call time guidelines, producing exceptional customer feedback.
- Offered assistance in implementing and developing training programs.
- Diagnosed and troubleshot hardware, software and network issues.
- Connected to computer of client using remote link to install new programs and applications.
- Developed comprehensive documentation to facilitate knowledge sharing among team members.
- Periodic report generation & extraction by Executing SQL queries as per customer requirements.
- Proactive Monitoring of customer applications, Server health, and Daily transactions for retail software
Education
Bachelor of Science - Cyber Security
Demontfort University
Leicester, United Kingdom 04.2001 -
Skills
Time management abilities
Process Analysis
Trend forecasting
Corrective Action Planning
SQL Programming
Incident Reporting
Problem-solving abilities
Team Collaboration and Leadership
SQL and Databases
Tableau Software
Postman API
API testing
REST API
Java
Certification
Analyzing and Visualizing Data withMicrosoft Power BI
Timeline
Technical Services Analyst II
Mastercard
02.2024 - Current
Technical Support Consultant Level 2
Allscripts
10.2022 - 02.2024
Operatiion Support Analyst
PMC
04.2021 - 10.2022
Bachelor of Science - Cyber Security
Demontfort University
04.2001 -