Chaitanya GP
Operations
Bangalore
Summary
Adept at operational efficiency and project management, I significantly enhanced workflow and client satisfaction at Zylu. My ability to foster cross-departmental collaborations and drive continuous improvement, coupled with strong marketing insights from My 3d Meta, showcases my comprehensive skill set. Achievements include a notable increase in operational efficiency and customer loyalty, underpinned by effective communication and analytical prowess.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Operations Specialist
Zylu
06.2023 - 11.2024
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of tasks.
- Provided training for clients, fostering a supportive environment conducive to success in their journey
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Delivered the welcome kits to the clients.
Marketing Intern
My 3d Meta
06.2022 - 07.2022
- Conducted market research to identify target audiences and optimize marketing efforts.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Assisted in creating written, video, and image content for marketing channels.
- Enhanced social media engagement through regular posting and audience interaction.
Back Office Executive
Alorica
07.2021 - 08.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Managed 60-70 complaints a day
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
BBA - Marketing
Dayanand Sagar Institutions
Banglore 07.2017 - 08.2020
High School Diploma -
BGSIRS
Banglore 06.2015 - 03.2017
Skills
Operations coordination
Operational efficiency
Project management
Marketing
Timeline
Operations Specialist
Zylu
06.2023 - 11.2024
Marketing Intern
My 3d Meta
06.2022 - 07.2022
Back Office Executive
Alorica
07.2021 - 08.2021
BBA - Marketing
Dayanand Sagar Institutions
07.2017 - 08.2020
High School Diploma -
BGSIRS
06.2015 - 03.2017
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