Chaitanya Kadiri
Director, Software Engineering
Hyderabad,Telangana
Summary
Strategic Cloud & AI Engineering Leader with 17+ years of experience driving enterprise-wide cloud transformations, AI-driven observability frameworks, and security modernization. Passionate about eliminating inefficiencies, optimizing costs, and leveraging AI/ML for predictive analytics in cloud operations. Led revenue growth of $35M+, scaled engineering teams from 0 to 300+, and hired top-tier talent from universities to Director-level roles. Designed automation-first frameworks that cut observability costs by 40%, AWS spending by 30%, and eliminated technical debt, Improved security.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Director, Software Engineering
Concentrix
Hyderabad
07.2019 - Current
- Re-architected observability platforms, consolidating redundant tools and cutting licensing expenses by 65%.
- Built AI-based Chatbots integrated with Slack & MS Teams, reducing MTTR by 35%-50%
- Built ML-based log analytics & real-time anomaly detection, proactively preventing outages and reducing MTTR by 40%.
- Created an AI-driven framework for E2E Service Management practice.
- Scaled Offshore teams from "Zero" to 300, hiring top-tier engineering talent to Director-level leaders. Creating real business impact!
- Working with startups (Temperstack, Fabrix.ai) in developing automated alert completeness scoring & management tools powered with AI runbooks.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Developed dashboards for executive reporting, enabling real-time decision-making.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Spearheaded innovative approaches to resource allocation and strategic planning.
Engineering & Transformation Consultant
Infosys Technologies Ltd
Hyderabad
01.2007 - 12.2019
- Led cloud security & DevOps automation projects for global enterprises, ensuring secure, scalable cloud deployments
- Implemented a centralized observability framework, improving monitoring and reducing troubleshooting time by 35%
- Reduced security vulnerabilities by modernizing IAM policies & eliminating shadow IT risks in on-prem data centers
- Optimized build processes by implementing continuous integration and deployment tools, resulting in reduced build times and increased efficiency.
- Provided training sessions on new tools or techniques relevant to build/release engineering tasks for fellow team members'' professional growth opportunities.
- Implemented effective incident management strategies that minimized disruption to business operations during system outages or failures.
- Facilitated seamless transitions during mergers and acquisitions by managing integration efforts between merging organizations effectively.
Lead DevOps Consultant
Shell Plc
Bengaluru
04.2019 - 06.2019
- Developed automated alert completeness scoring, ensuring observability data quality & integrity in under 60 minutes
- Optimized Azure DevOps CI/CD pipelines, reducing deployment time and improving release efficiency
- Strengthened cloud security frameworks, enforcing IAM best practices and role-based access control (RBAC)
- Collaborated closely with developers to troubleshoot production issues quickly while maintaining focus on root cause analysis to prevent future occurrences.
Education
Bachelor of Science - Information Technology
JNTU
Hyderabad 06.2003 - 04.2007
Skills
Accomplishments
- Designed AI-first Observability Frameworks, reducing false alerts by 50% & cutting MTTR by 40%.
- Cut AWS Cloud Costs by 30% using AI-driven workload prediction & FinOps automation.
- Developed AI-Powered Chatbots for Collaboration Tools, automating incident resolution & ITSM workflows.
- Eliminated Technical Debt, modernizing observability frameworks & deprecating redundant toolchains.
- Scaled & Hired 300+ Engineers & Senior Leaders, shifting enterprise focus toward AI-driven cloud excellence.
Awards
- Three Quarters Best Leadership Award in Company's Townhall.
- CEO Award for Excellence in Offshore Leadership.
- Infosys SPOT Award for outstanding contributions to DevOps.
Academic Mentor
Mentored and assessed working professionals and graduate students on Software Product Management, Secure Software Engineering, Scalable Services during weekends.
Certification
Proven expertise in AWS, AI Observability, and Security Optimization - Hands-on experience without reliance on certifications.
Timeline
Director, Software Engineering
Concentrix
07.2019 - Current
Lead DevOps Consultant
Shell Plc
04.2019 - 06.2019
Engineering & Transformation Consultant
Infosys Technologies Ltd
01.2007 - 12.2019
Bachelor of Science - Information Technology
JNTU
06.2003 - 04.2007
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