CHAITANYA NAIR
PUNE
Summary
Salesforce QA professional with expertise in Salesforce CRM and Veeva CRM applications. Conduct functional and regression testing with strong defect lifecycle management across agile delivery. Use Jira, Tricentis Tosca, and Copado to improve test automation and release quality.
Overview
4
4
Languages
1
1
Certification
9
9
years of professional experience
Work History
Salesforce QA
Aeologic
PUNE
06.2026 - 09.2026
- Analysed test results, documented software defects, and communicated findings to the development team, facilitating timely resolution.
- Conducted comprehensive software testing, including functional, regression, and performance tests, to identify bugs and issues for resolution.
- Creation of Leads, Accounts, opportunities, validation rule, products,quotes,quote line items,record type flow.
- Utilised JIRA for bug tracking and project management, streamlining communication and task allocation within the testing team.
- Used Copado Robotic testing tool for automating the scripts .
- Working for a salesforce sales cloud project for a renowned client BCBS Mn in the healthcare domain.
- Utilised Agile practices to facilitate iterative development and improve project outcomes.
- Collaborated with team members to meet project milestones and deliverables.
- Took on extra tasks to support team objectives.
Salesforce and Veeva CRM Functional Tester
Cognizant
Pune
11.2023 - 06.2026
- Worked on Salesforce Service Cloud application testing including Case Management, Accounts, Contacts, Knowledge Articles, Omnia Channel routing.
- Performed end-to-end functional testing for critical business modules including Email-to-Case, Case Processing, SAP Search, Case Management, and Veeva CRM workflows within the Animal Health/Life Sciences domain.
- Validated Veeva CRM functionalities such as account management, call reporting, territory alignment.
- Developed and maintained test cases, test scenarios, and defect reports in Jira, ensuring comprehensive coverage of application functionalities.
- Developed and maintained automated regression test suites using Tricentis Tosca, including DEX setup to improve test coverage and reduce manual effort.
- Coordinated defect tracking, test execution, and reporting using Jira and XRAY, collaborating with developers, product owners, and stakeholders to facilitate timely release sign-offs.
- Facilitated Agile/Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and Backlog Grooming sessions.
- Worked closely with Product Owners, Business Analysts, Developers, and QA teams to ensure timely delivery of sprint goals.
- Leveraged Generative AI for test case creation, and reporting automation, contributing to continuous improvement of QA processes, faster release cycles, and higher application quality.
- Tested Lightning components, page layouts, profiles, permission sets, and role-based access controls.
- Performed testing of Veeva CRM functionalities used in pharmaceutical and healthcare domain applications
- Validated Call Reporting, Account Management, Territory Management, and CLM functionalities in Veeva CRM.
- Familiar with Agile methodology, SDLC, STLC, Jira and defect lifecycle management.
- Conducted mobile testing for Veeva CRM applications on iPad, ensuring functionality and user experience across devices.
- Assisted with a Salesforce Sales Cloud project by creating leads, accounts, opportunities, validation rules, products, quotes, quote line items, and record type flows.
Salesforce CRM QA
Tata Consultancy Services
Pune
07.2022 - 11.2023
- Performed comprehensive testing of Salesforce functionalities such as Cases, Case Tasks, Reports, Dashboards, List Views, Escalation Rules.
- Hands-on experience in functional testing of Salesforce CRM applications across key Lines of Business (LOBs), including Deposit Applications, Lockbox Services, and TM Support.
- Executed end-to-end testing workflows from case creation through closure, ensuring accurate routing, adherence to SLAs, and automation of email notifications.
- Performed testing using manual methods, DEX Agent validation, and CI/CD-integrated pipelines with Jenkins, supporting continuous testing and readiness for release.
- Utilised Tricentis Tosca for module scanning, creating reusable test case templates, configuring test events, monitoring execution, and reporting automation outcomes through Tosca Monitor.
Senior Test Engineer
Tata Consultancy Services
Pune
08.2019 - 12.2021
- Performed end-to-end functional and regression testing, including test planning, execution, validation, and defect management using Jira within Agile delivery environments.
- Supported HSBC's Omnia Next Gen initiative by developing KPI-driven analytics and Qlik Sense mashup applications to improve reporting and business insights.
- Coordinated task assignments by notifying team members, ensuring clarity in responsibilities.
QA Consultant
Saviant Consulting
Pune
02.2019 - 07.2019
- Performed end-to-end functional and UAT testing across QA and UAT environments, ensuring application stability, business process validation, and high-quality product releases.
- Created and updated essential QA deliverables, such as test plans, test cases, and defect tracking documentation, to ensure comprehensive coverage and facilitate quality assurance processes.
- Supported testing activities for Aclara Connect utility application platform, enhancing operational efficiency across electric, water, and gas utility domains.
Test Engineer
LTI Mindtree
Pune
11.2017 - 01.2019
- Executed end-to-end functional testing of customer purchase workflows, validating product selection, cart management, checkout, payment processing, and order confirmation to ensure user satisfaction.
- Developed and maintained QA deliverables, including test cases, test data, execution reports, and defect logs, enhancing test coverage and application quality.
- Supported testing of digital purchase journeys on Microsoft Online Store e-commerce platform, ensuring seamless transactions for Xbox, PCs, tablets, and gaming solutions.
Education
Bachelor - Computer Engineering
RGPV University
Bhopal, India12-2013
Skills
- Functional testing and software testing
- Agile methodologies and Scrum
- SAP MM module expertise
- Tosca automation
- Regression testing and test execution
- Veeva CRM and Salesforce testing
- Defect lifecycle management
- Test case design and software test lifecycle
- JIRA and Xray proficiency
- QMetry and Qlik Sense testing
- SOQL and Postman API testing
- Clear communication skills
- Deadline management and meeting deadlines
- Catalog management
- Software Test Lifecycle
- XRAY
- Qmetry
- Salesforce Sales cloud
- Clear communication
- Meeting deadlines
- CRT (Copado Robotic Testing)
- Catalogue management
- Qlik Sense Testing
- Qlikview Testing
- Soql
- Postman api testing
Languages
Hindi
Advanced
C1
English
Advanced
C1
Marathi
Beginner
A1
Malayalam
Advanced
C1
Websites, Portfolios, Profiles
https://www.linkedin.com/in/chaitanya-nair-b6493323b
Certification
Automation Specialist Level 1 (AS1), Tricentris Tosca, Automation Specialist Level 1 (AS1), Tricentis Tosca, Copado Robotic Testing, Trainings, SAP MM Module with hands on practice in real time projects
Accomplishments
- Enhanced Test Coverage
- Increased test coverage from 75% to 95% for critical Salesforce modules.
- Defect Detection Improvement
- Reduced defect discovery time by 20% via optimized testing processes.
- High Stakeholder Satisfaction
- Improved stakeholder satisfaction by achieving a 98% test sign-off rate.
Interests
- Hitting Gym
- Zumba
- Bharatnatyam
- Cycling
Timeline
Salesforce QA
Aeologic
06.2026 - 09.2026
Salesforce and Veeva CRM Functional Tester
Cognizant
11.2023 - 06.2026
Salesforce CRM QA
Tata Consultancy Services
07.2022 - 11.2023
Senior Test Engineer
Tata Consultancy Services
08.2019 - 12.2021
QA Consultant
Saviant Consulting
02.2019 - 07.2019
Test Engineer
LTI Mindtree
11.2017 - 01.2019
Bachelor - Computer Engineering
RGPV University