CHAITANYA RAJU UPPALAPATI
Vijayawada
Summary
13+ years of experience playing various roles - Triage, Onboarding, Quality Analyst, Technical Customer Service Associate, Sr. ERC Associate, Technical Support Associate, Administrative Executive, Administration Supervisor and Customer Service Executive. Excellence in delivering prompt and customized service to Amazon’s AWS customers. Proficient in collaborating with customer support teams, confirming high-quality assistance consistently. Competent in serving the customers by comprehending the use AWS services and updating the valuable feedback to business and development teams. Articulate communicator with outstanding analytical abilities, problem-solving, decision-making and interpersonal skills
Overview
14
14
years of professional experience
Work History
Quality Analyst
Deel
06.2023 - Current
- 4EC check for all actions performed by Onboarding Specialists.
- Quality checks performed for few BOP process.
- Ensuring Timely update of Guidelines based on SD JIRA request from HRX.
- Providing updates about country guideline changes in Daily Check-in.
- Maintaining and updating Common procedures in all 82 country guidelines as and when required.
Onboarding Specialist
Deel
12.2022 - 06.2023
- Worked on Onboarding Tasks for all Onboarding Countries.
- Handled and managed Migration of 82 countries to Onboarding.
- Handled and Updated Knowledge base for all the 82 countries for Onboarding.
Triage and Control Specialist
Deel
08.2022 - 12.2023
- Responsible for assigning ZD and JIRA tickets to HRX, Payroll, GM and legal team members.
- Regularly flagged SLA Breaches and highlighted tickets that needed response.
- Trained BOP for Triage when the team took over the process.
Customer Support Specialist
Deel
11.2021 - 08.2022
- Handled Emails and Chats for all Incoming Deel queries
- First to work on PODs and worked on Layla and Norah POD which needed in-depth knowledge of EOR process and procedure.
- Handled maximum number of chats and emails with fast response time.
Technical Customer Service Associate
Amazon Development Private Limited
07.2020 - 11.2021
- Delivering prompt, efficient, detailed, customized service to Amazon’s AWS customers.
- Associating with customer support teams assuring consistent and highest level of support.
- Voicing and advocating on behalf of customers, developing feel-good factor when something is not felt right.
- Steering projects that enhance support-relevant processes.
- Cooperating with customers to comprehend how they are utilizing AWS services and offering valuable feedback to business and development teams.
- Performing as advocate for our customer, reporting and taking measures on observed areas for enhancement.
- Proactively seeking solutions to customer requirements, updating trends to leadership, and recommending innovative solutions in favour of customer experience.
- Supporting with customer communication during Amazon’s AWS crucial launches and support events.
- Taking responsibility for developing thorough knowledge concerning defined product lines and features.
- Ensuring internal knowledge reference pages are updated.
- Helping customers in comprehending how they are utilizing our services and delivering feedback to business and development teams.
Sr. ERC Associate
06.2019 - 07.2020
- Performed HR services supporting US Based Employees working class of FC, Warehouse and Corporate.
- Updated information relevant to Amazon Policies and addressing their queries appropriately.
- Assured total compliance to operational processes and policies.
- Took up accountability and provided resolution to Pay, Time Card, Benefits, Hiring and Exits relevant queries.
Technical Support Associate
06.2017 - 06.2019
- Organized early life support of latest product launches along with assistance for Prime video.
- Played role of escalating concerns on priority enabling resolutions right away.
- Conducted Troubleshooting of Amazon Video devices and Prime Video applications on third-party devices.
- Supported customers with Amazon devices installation.
- Provided resolutions to customers for escalated issues.
- Significantly played essential part in launch of Fire TV Cube along with technical support.
Administrative Executive
Sagi Seeds Private Limited
Bangalore
05.2014 - 06.2017
- Handled end-to-end vendor relationship and seed lifecycle till export.
- Oversaw farms and managed inventory.
- Assured production and administration functioned smoothly.
- Confirmed parent seeds delivered in time for seeds production.
- Liaised with production teams in farms and ensured exports are on schedule.
- Arranged mandatory Phyto documentation, enabling export process.
- Associated with Export contractors for timely export of seeds.
Administration Supervisor
Laasya Garments
Vijayawada
02.2012 - 03.2014
- Administered production and office with existing resources and finalized candidates for work.
- Finalized vendors via negotiations and approved purchase orders.
- Oversaw marketing activities for getting orders from different industries and institutions.
- Supervised 30 workers to ensure production targets and quality standards are met.
Customer Service Executive
HSBC
Hyderabad
10.2009 - 09.2011
- Collected loan applications from Relationship Managers in UK.
- Modified loan application in tune with procedures of individual products.
- Advised UK Commercial Banking Managers on risks involved while lending.
- Amended application for interest rate changes and adding latest products to lending etc., as per Relationship Manager’s request.
- Delivered Loan applications to evaluate and submitted for approval of Relationship Manager.
Education
Master of Business Administration (MBA) - Marketing
Pendekanti Institute of Management
Hyderabad2009
Bachelor of Commerce (BCom) - Business/Commerce
Krishnaveni Degree College
Vijayawada2007
Skills
- Customer Support
- HR Services Support
- Quality Analyst
- SOP Maintainance
- Inventory Management
- Business Development
- Application Troubleshooting
- Production Management
- Relationship Management
- Amazon Device Installation
- Purchase Negotiation
- AWS Customer Support
- Vendor Management
- Phyto Documentation
Additional Information
- Offered HR Services Support to the US Based Employees working class of FC, Warehouse and Corporate Providing prompt, efficient, detailed, customer-oriented service to Amazon’s AWS customers worldwide
Accomplishments
- All Stars and Genuine care recognition for 82 countries Guidelines Management
Timeline
Quality Analyst
Deel
06.2023 - Current
Onboarding Specialist
Deel
12.2022 - 06.2023
Triage and Control Specialist
Deel
08.2022 - 12.2023
Customer Support Specialist
Deel
11.2021 - 08.2022
Technical Customer Service Associate
Amazon Development Private Limited
07.2020 - 11.2021
Sr. ERC Associate
06.2019 - 07.2020
Technical Support Associate
06.2017 - 06.2019
Administrative Executive
Sagi Seeds Private Limited
05.2014 - 06.2017
Administration Supervisor
Laasya Garments
02.2012 - 03.2014
Customer Service Executive
HSBC
10.2009 - 09.2011
Master of Business Administration (MBA) - Marketing
Pendekanti Institute of Management
Bachelor of Commerce (BCom) - Business/Commerce
Krishnaveni Degree College
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