Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manpreet Kaur

Chandigarh

Summary

Experienced professional with a strong background in technology-related roles. Proficient in system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

6
6
years of professional experience

Work History

Quality Analyst

SafeAeon pvt. Ltd.
Mohali
08.2022 - Current
  • Audit calls, emails, related to cyber security products and services.
  • Analytical Skills:Demonstrate strong analytical skills in dissecting complex issues, aiding in effective problem-solving and decision-making processes.
  • Coaching for New Joiners:Actively coach new joiners on compliance procedures, facilitating their smooth integration into the compliance department and ensuring adherence to quality standards.
  • Team Handling: Managing the team of representatives who work in sales for cyber security services, guiding them from sales prospectives, and helping them achieve
  • their targets.
  • Monthly and Weekly Quality Control (QC) Activities:Efficiently conduct monthly and weekly QC activities, emphasising the identification of successes and failures within compliance teams' work to ensure consistent quality standards.
  • Feedback and Root Cause Analysis:Provide constructive feedback to analysts and conduct root cause analyses of errors, fostering a culture of continuous improvement and minimising recurrent issues.
  • Coaching:Possess coaching proficiency to guide and mentor team members in adherence to quality standards, fostering a collaborative and continuously improving work environment.
  • Ad-Hoc Duties:Undertake any other ad-hoc duties as required, demonstrating flexibility and a proactive approach to contribute to the overall efficiency and effectiveness of the quality analysis process.
  • Collaboration Across Teams:Collaborate seamlessly with teams across different locations, promoting a cohesive and synergistic approach to quality analysis and improvement.
  • Issue Identification and Reporting:Proactively highlight and report any issues discovered during QC activities to both Quality Control and Managers, contributing to timely issue resolution and process improvement.

Senior Technical Support Advisor (HP)

Concentrix Daksh pvt. Ltd.
Chandigarh
05.2021 - 08.2022
  • Technical Support(USA & Canada)
  • Resolving cx complaints: Dealing with HP in-warranty International Customers regarding Installation of software’s, configuration, and testing customer PC’s as well as analyzing functionality of peripheral appendages. Providing support to Windows and microsoft 365 related problem to customers.
  • Remote Diagnostics Expertise:Proficiently conduct remote diagnostics for a range of issues, including boot, power, post, Internet, audio, system performance, and operating system-related concerns
  • Consumer Electronics Troubleshooting:Handle customer queries regarding consumer laptops, desktops, and All-in-one computers, providing efficient and accurate troubleshooting for diverse system issues.
  • Timely Issue Resolution:Identify and resolve customer issues promptly, demonstrating a commitment to delivering timely solutions and ensuring customer satisfaction.
  • First Call Resolution (FCR) Excellence:Maintain a high First Call Resolution (FCR) ratio, showcasing efficiency in addressing customer concerns during the initial interaction and minimizing follow-up engagements.
  • Investigated customer complaints related to product quality or functionality.

Advance technical support Analyst

Eclexr pvt. Ltd.
Chandigarh
05.2018 - 05.2021
  • Advanced Technical support Analyst (USA)
  • Answering the calls related go technical issues with internet or cable services
  • Making outbound call to cx and technical support related to internet or desktop issues and closing the Technician visit tickets which was booked for cx to visit their place and fix the issue
  • Management and resolve customer complaints
  • Identify and escalate issues to supervisors.

Education

B.com -

DAV College
Dasuya
07.2017

+2 (commerce) -

Guru teh bahadur khalsa sen sec school
Dasuya
04.2014

10th (PSEB) -

SAS sen sec school
Dasuya
04.2012

Skills

  • Analytical Skills
  • Communication Skills
  • Team Handling
  • SOP Development
  • Audit processes
  • Data Analysis
  • Performance Assessment
  • Effective Time Management
  • Hardware and Software Management
  • Remote diagnosis
  • MS 365
  • Microsoft Excel
  • Customer Support
  • Coaching
  • Quality Assurance
  • Continuous Improvement
  • Training Material Development
  • Report Creation
  • Risk Assessment
  • Issue identification

Timeline

Quality Analyst

SafeAeon pvt. Ltd.
08.2022 - Current

Senior Technical Support Advisor (HP)

Concentrix Daksh pvt. Ltd.
05.2021 - 08.2022

Advance technical support Analyst

Eclexr pvt. Ltd.
05.2018 - 05.2021

B.com -

DAV College

+2 (commerce) -

Guru teh bahadur khalsa sen sec school

10th (PSEB) -

SAS sen sec school

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Manpreet Kaur