Chaitenya Yadav
New Delhi
Summary
Dynamic Customer Success Manager with a proven track record at byteEDGE Learning, excelling in account management and client relationship building. Achieved a 100% increase in user licenses across key accounts while enhancing cross-functional collaboration. Skilled in negotiation and CRM utilization, driving significant engagement and satisfaction among enterprise clients.
Overview
5
5
years of professional experience
Work History
Customer Success Manager (Key Account Manager)
byteEDGE Learning
Gurgaon
01.2025 - Current
- Serve as the primary point of contact for all assigned enterprise accounts, ensuring timely fulfilment of client requests and maintaining high satisfaction levels.
- Lead regular strategic calls with customers to drive adoption, boost engagement, and ensure successful rollout of byteEDGE across their workforce.
- Manage end-to-end account operations, coordinating closely with the Production team for video content creation and the IT team for platform enhancements, bug resolutions, and feature requests.
- Own and oversee customer onboarding, usage monitoring, performance reporting, and renewal planning to maximize platform ROI.
- Successfully scaled user licenses across managed accounts by an average of 100% within 11 months, while simultaneously taking on larger and more complex customer portfolios.
Senior Sales Development Representative (B2B Sales)
EbizON Digital
Noida
02.2024 - 07.2024
- Was responsible for contacting leads and booking meetings for Account Managers through all means; Email, call, LinkedIn etc.
- Learnt through each call about the Digital Marketing, SEO and Marketing campaigns undertaken by EbizON and started functioning as Account Manager and closing sales calls.
- Developed business in all markets (North America, Europe & Australia) by giving around the clock effort.
Sales Advisor (B2B Sales)
TRH Services
Cambridge
08.2023 - 09.2023
- Was Responsible for identifying potential customers, developing and maintaining relationships with them, and ultimately closing sales.
- Deep understanding of the company's products and services (selling, renting, repair and preventative maintenance of medical equipment).
- Additional responsibilities included attending trade shows and conferences, conducting market research, and collaborating with other departments to ensure customer satisfaction and retention.
Global Business Development Executive (Key Account Manager)
AmberStudent
Pune
09.2020 - 07.2021
- Partnered with student housing companies across the USA and UK. Created a strong foothold for AmberStudent in the USA by researching and finding leads, reaching out via different channels, negotiating, and contracting them.
- Designed pitches for additional marketing revenue from these world-class student housing companies, for example, American Campus, The Scion Group, Greystar, etc., to name a few.
- Acted as a Key Account Manager for all the existing clients of USA and UK.
Education
Post Graduation - Global Business Management
Conestoga College
Kitchener, Ontario05.2023
Bachelor’s Degree - Bachelor of Management Studies
Shaheed Sukhdev College of Business Studies
Delhi07.2020
Skills
- Account management
- B2B sales
- CRM utilization
- Negotiation and persuasion
- Client relationship building
- Communication and interpersonal skills
- Cold calling expertise
- Cross-functional collaboration
- Sales Pipeline Management
Timeline
Customer Success Manager (Key Account Manager)
byteEDGE Learning
01.2025 - Current
Senior Sales Development Representative (B2B Sales)
EbizON Digital
02.2024 - 07.2024
Sales Advisor (B2B Sales)
TRH Services
08.2023 - 09.2023
Global Business Development Executive (Key Account Manager)
AmberStudent
09.2020 - 07.2021
Post Graduation - Global Business Management
Conestoga College
Bachelor’s Degree - Bachelor of Management Studies
Shaheed Sukhdev College of Business Studies