JIRA
Chaithanya Krishnan Unni
Certified Scrum Master
Bengaluru,KA
Summary
Highly motivated Certified Scrum master demonstrating servant leadership qualities, strong critical thinking and communication skills, bringing a total of13 years of experience working and leading high performance teams. Diligent, forward-thinking and adaptable to dynamic organization, customer and project needs, while working well with all stakeholders and enhancing the organization brand. Seeking a full-time position that offers intellectually stimulating and challenging opportunity.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Senior Scrum Master
Tata Consultancy Services
Bangalore, Karnataka
09.2018 - Current
- Collaborated with product owners, team members, technologists and other scrum masters working in Scrum of Scrum (SoS) model to define solutions and drive progress.
- Worked effectively with multiple Scrum teams both internally and off-shore.
- Anticipated impediments to team delivery involving cultural barriers and logistical challenges.
- Shielded scrum team from external interference for optimal productivity and success of Agile process.
- Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Managed and motivated scrum teams to promote collaboration and keep members on-task and productive.
- Planned and arranged meetings with external organizations and individuals, enabling parties to meet and discuss project progress.
- Closely collaborated with scrum members to identify and quickly address problems.
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
- Worked to provide continuous improvement for product development lifecycle, realizing 96% reduction in errors.
Project Manager
Tata Consultancy Services
Bangalore, Karnataka
01.2016 - 08.2018
- Managed several project teams in Waterfall environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Directed large-scale development and implementation of solutions to meet business needs and build client loyalty.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Oversaw large projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
- Worked with the business analysts in the teams to gather project requirements through interactions, meetings and walkthrough with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Maintained strict budgetary control on the projects ranging from £100,000 to £600,000 and working with project teams to track costs and control expenditures without sacrificing quality.
- Communicated project plans and progress to key stakeholders and project contributors.
- Produced reports and updated customers and senior leaders on progress and roadblocks.
- Closely collaborated with project members to identify and quickly address problems.
- Ensured quality service by enforcing organization standards
and policies. - Liaised with multiple vendors to define the project scope,
goals & deliverables and deliver the various projects on time.
Application Support Team Lead
Tata Consultancy Services
Bangalore, Karnataka
03.2009 - 11.2015
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Uploaded new software, rolled out updates and applied patches to application servers upon release to thwart threats from penetrating networks.
- Involved in all testing procedures and wrote test cases and scenarios for development team.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Conducted and supported implementation delivery with client and internal departments.
- Used software like Control-M and ServiceNow to track, maintain and update trouble tickets.
- Participated in on-site requirements gathering sessions and translated client requirements to determine project scope.
Education
Bachelor of Technology - Electronics And Instrumentation
Amrita School of Engineering
Coimbatore 07.2004 - 03.2008
Skills
Solid understanding of agile frameworks like Scrum, Extreme Programming, Kanban, Test Driven Development, SAFe
Servant Leadership
Critical thinking
Customer interaction
Interpersonal Communication
Conflict Resolution
Technical familiarity with Java, UI, DevOps and Cloud based projects
Software
Confluence
ServiceNow
Microsoft Office Tools
Certification
ITIL® Foundation
Timeline
Senior Scrum Master
Tata Consultancy Services
09.2018 - Current
Project Manager
Tata Consultancy Services
01.2016 - 08.2018
Application Support Team Lead
Tata Consultancy Services
03.2009 - 11.2015
Bachelor of Technology - Electronics And Instrumentation
Amrita School of Engineering
07.2004 - 03.2008