Chaithanyamadhav Nutakki
Hyderabad
Summary
Experienced Operations Manager with 7 years of post-MBA experience in sales and customer life cycle management. Specializes in process improvement and program management. Successfully led initiatives that resulted in increase in sales productivity and reduction in customer churn. Recognized for driving operational efficiencies, strategic planning and cross-functional collaboration, leading improvement in overall team performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager – Collections and Retentions
ACT Fibernet
2023.04 - 2024.06
- Managed collections and retentions for Telangana region, overseeing a customer base of 730,000
- Achieved a 16% reduction in churn by establishing and maintaining detailed customer profiles, leading to improved customer retention
- Secured monthly revenue of Rs
- 21.2 crores by addressing customer needs and ensuring timely resolutions
- Led a team of over 100 employees, including 5 Deputy Managers, enhancing operational efficiencies by 18% through the strategic use of performance metrics and consistent feedback
- Coordinated with Service Delivery, IT, and Finance teams to expedite resolutions, enhancing customer satisfaction.
Senior Manager – Store Operations
Reliance Jio Infocomm Limited
2017.05 - 2023.03
- Promoted from Management Trainee to Senior Manager, overseeing business operations across 6,300 COCO Jio Point Stores, generating Rs
- 480 crores in revenue annually through activations, recharge, and digital sales
- Spearheaded the launch of the Assisted Sales Platform (ASP) in 2,000 stores, resulting in over 12,000 orders and generating Rs
- 3.1 crores in sales, later successfully expanded to all stores
- Led the launch of Jio Phone Next across stores, driving process training, marketing execution, and issue resolution, achieving 21k sales in first month of launch
- Analyzed sales data to draw actionable inferences and identify trends, recommending strategic initiatives to enhance overall business performance
- Collaborated with leadership teams across 24 states to effectively implement approved strategies
- Developed Standard Operating Procedures (SOPs) and designed matrix to measure implementation and identify gaps, driving process improvements, increasing operational efficiencies by 25%
- Prepared and implemented streamlined processes for bill cancellations, utility bill payments, and daily cash deposits, while enabling digital payment modes at Point of Sale (POS)
- Led the Operations Center team to resolve daily operational issues, 92% same day resolutions done, faced by store managers, ensuring smooth and efficient store operations
- Collaborated with IT, Finance, EPC, and Device Care teams to resolve issues and implement permanent solutions, ensuring seamless operations and long-term efficiency.
Management Intern
Apollo Gleneagles Hospitals
2016.04 - 2016.06
- Analyzed process flows in the Out-patient department, identifying roadblocks for online appointment system implementation
- Prepared a detailed process map for the online appointment system.
Software Engineer
Squircle IT Consulting Services Ltd.
2012.11 - 2015.04
- Provided quality project support for a logistics firm, enhancing daily operations
- Conducted business scenario analysis, implementing cost-saving changes for client.
Programmer Analyst
Cognizant Technology Solutions
2011.02 - 2012.10
- Created UI tools for logistics and chemical industry clients
- Understood client requirements and tested applications to manage internal training processes.
Education
Post Graduation Diploma in Management -
Indian Institute of Management
Raipur, India05.2017
B. Tech (Electronics and Communication) -
Sri Venkateshwara Engineering College
Suryapet05.2010
Skills
- Operations Management
- Customer Retention
- Program Management
- Process Improvement
- Sales
- Leadership
- Data Analysis
- Cross Functional Collaboration
- Performance Management
- Business Planning
- MS Excel
- Microsoft office
- SAP
- Tableau
Certification
- KPMG Six Sigma Green Belt Certification
- CII certified SCM Professional
Timeline
Manager – Collections and Retentions
ACT Fibernet
2023.04 - 2024.06
Senior Manager – Store Operations
Reliance Jio Infocomm Limited
2017.05 - 2023.03
Management Intern
Apollo Gleneagles Hospitals
2016.04 - 2016.06
Software Engineer
Squircle IT Consulting Services Ltd.
2012.11 - 2015.04
Programmer Analyst
Cognizant Technology Solutions
2011.02 - 2012.10
Post Graduation Diploma in Management -
Indian Institute of Management
B. Tech (Electronics and Communication) -
Sri Venkateshwara Engineering College
- KPMG Six Sigma Green Belt Certification
- CII certified SCM Professional
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