Chaithra A S
Bangalore
Summary
Relationship Manager specializing in client engagement and market analysis. Demonstrated success in improving client satisfaction and retention through strategic collaboration and customized communication approaches. Hardworking relationship manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success several years of experience.
Overview
11
11
years of professional experience
Work History
Relationship Manager
Ujjivan Small Finace Bank
Bangalore
07.2025 - Current
- Cultivated strong client relationships to enhance retention and satisfaction.
- Guided clients in effective utilization of product features and services.
- Collaborated with teams to promptly resolve client inquiries.
- Developed communication strategies to boost client engagement.
- Maintained accurate records of client interactions in CRM systems.
- Analyzed market trends to identify potential new customers through research activities.
Property Consultant
Lavinia Properties
Dubai
12.2023 - 06.2025
- Cultivated positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders, and builders.
- Guided clients on market conditions, mortgage options, and legal requirements.
- Conducted property tours showcasing essential features to prospective buyers.
- Created detailed property listings using company-specific software and tools.
- Managed client inquiries, ensuring timely responses and relevant information delivery.
- Coordinated property viewings to enhance communication between clients and sellers.
- Monitored legislative changes affecting real estate buying and selling processes.
- Scheduled appointments to discuss specific client needs in property purchases or lease agreements.
Manager branch banking
HDFC Bank Ltd
bangalore
12.2022 - 11.2023
- Managed portfolios of mapped customers to ensure high-quality service delivery.
- Identified investment and insurance needs, offering tailored financial solutions.
- Promoted new products while strengthening banking relationships with value-added services.
- Maintained comprehensive customer relationship records to enhance account penetration.
- Handled customer queries and complaints with prompt turnaround, ensuring compliance.
- Conducted special sales initiatives and corporate engagement activities to drive growth.
- Ensured adherence to operational controls, compliance standards, and audit requirements.
- Supported both backend and frontend operations to improve branch performance.
Assistant Manager
Karnataka Gramin Bank
03.2015 - 11.2020
Executed online authorization for cash and non-cash transactions, including MC/DD/FCY and debit cards.
- Oversaw vault processes and cash handling as Vault Custodian.
- Regularly identified and closed TOD accounts.
- Tracked RTGS/NEFT returns in compliance with bank guidelines.
- Generated CASA leads through cheque and RTGS/NEFT transactions.
- Managed teller counter operations to enhance efficiency.
- Maintained Suspense, Suspect, and TOD reports alongside bulk stock registers.
- Trained teller staff and new joiners on operational processes and circulars.
Education
Bachelor of Science - Engineering Information Science
Dr. Ambedkar Institute of Technology, VTU Belgaum,
Bangalore08-2014
Associate of Science - PCMC
MES PU College, Malleshwaram, Bengaluru
Bangalore07-2011
High School Diploma -
Vidya Vardaka Sangha High School, Rajajinagar
Bangalore04-2009
Skills
- Client relationship management
- Client engagement
- Market analysis
- CRM proficiency
- Product expertise
- Cross-functional collaboration
- Finacle Core Banking System
- Flexcube
- MS Office
Languages
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
kannada
Native
Native
Accomplishments
Awarded Best CASA Sourcing Employee – Regional Level.
Recognized for Best Life Insurance & Personal Loan Sourcing – Regional Level.
Recognized for Best Life Insurance & Personal Loan Sourcing – Regional Level.
Timeline
Relationship Manager
Ujjivan Small Finace Bank
07.2025 - Current
Property Consultant
Lavinia Properties
12.2023 - 06.2025
Manager branch banking
HDFC Bank Ltd
12.2022 - 11.2023
Assistant Manager
Karnataka Gramin Bank
03.2015 - 11.2020
Bachelor of Science - Engineering Information Science
Dr. Ambedkar Institute of Technology, VTU Belgaum,
Associate of Science - PCMC
MES PU College, Malleshwaram, Bengaluru
High School Diploma -
Vidya Vardaka Sangha High School, Rajajinagar