Summary
Overview
Work History
Education
Skills
Certification
Languages
Declaration
Timeline
Generic

CHAITHRA P R

Bengaluru

Summary

Motivated and detail-oriented IT professional with foundational knowledge in Identity Access Management, Exchange Mail Server, and Server Monitoring. Experienced in network monitoring, ticketing systems, user access management, and device inventory tools. Adept at using tools such as SolarWinds, Ivanti, Active Directory, and Intune Admin Center. Certified in ITIL and AWS with a strong desire to grow in the IT industry.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Operations Control Technician

CGI Information Systems & Management Consultants Pvt. Ltd.
Bangalore
01.2023 - Current
  • Monitored all network and server-related activities using the SolarWinds tool.
  • Followed up regularly on outstanding tickets with respective teams to ensure timely resolution.
  • Managed SharePoint access by adding or removing members as required.
  • Maintained an up-to-date inventory of all devices using the Intune Admin Center for audit purposes.
  • Operated at an IAM tool administrator, handling identity and access-related tasks.
  • Created Standard Operating Procedures (SOPs) and maintained them centrally on SharePoint for team reference.
  • Maintained 100% compliance with both Response SLA and Resolution SLA targets.
  • Conducted knowledge transfer (KT) sessions to support the onboarding process of new team members.
  • Monitored event logs to identify and resolve authentication related-issues.

Education

Bachelor of Computer Applications - Computer Science

Pinnacle Institute Of Management And Science
Bangalore, India
08-2021

Pre University Education - Commerce

Mahesh PU College
Bangalore, India
04-2018

Skills

  • Primary Skills : Identity Access Management, Exchange Mail Server
  • Monitoring Tool : SolarWinds, Ivanti tool
  • Ticketing Tool : SoUnified & Freshservice
  • Server : Active directory

Certification

  • ITIL Foundation Certificate in IT Service Management
  • AWS Certified Solutions Architect - Associate

Languages

  • English
  • Kannada
  • Hindi

Declaration

I here by declare that the above furnished information is true and correct to the best of my knowledge and belief.                                                                                                                                

Bangalore                                                                                                                             Chaithra P R

Timeline

Operations Control Technician

CGI Information Systems & Management Consultants Pvt. Ltd.
01.2023 - Current

Bachelor of Computer Applications - Computer Science

Pinnacle Institute Of Management And Science

Pre University Education - Commerce

Mahesh PU College

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