Summary
Dynamic Lead Analyst with a proven track record at SOCIETE GENERALE, adept at automating processes and enhancing data quality. Expert in Power-BI and ITIL frameworks, driving efficiency and stakeholder engagement. Recognized for strong problem-solving abilities and leadership in delivering impactful solutions that reduced manual tasks by 40%.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Analyst
SOCIETE GENERALE GLOBAL SOLUTION CENTER
06.2021 - Current
- Developed and conducted awareness sessions for global Teams on best practices and reviewed process enhancement opportunities.
- Successfully automated the incident management reports by building Power-BI dashboards which reduced 40% of Teams manual tasks.
- Generated KPIs / KRIs to steer the production quality and monitor the effectiveness through various metrics.
- Performing Impact, and root cause analysis, on problem backlogs recommending solutions, and supporting solution efforts.
- Reasonable depth of understanding of incident and Problem management and Create/Update Process documentation at regular intervals.
- Coordinated regularly with the stakeholders to strive for good data quality and overall production status compliance.
- Ensured Audit readiness by providing timely data to the auditors and participating in the audits.
ITIL Consultant
ROBERT BOSCH
05.2019 - 04.2021
- Followed ITIL procedure for effective quality delivery and ensured service restoration as per the agreed SLA.
- Generating various reports like cluster, aging, and breached ticket reports, monthly strategy analysis based on the monthly SLA and availability reports.
- Hosted review meetings periodically to discuss aged problems, closed problems for closure effectiveness, and known errors.
Service Segment Manager
HEWLETT PACKARD ENTERPRISE
03.2018 - 12.2018
- Project Management: Hardware and Software installation planning and implementation.
- Client Relationship Management: Single point of contact towards the installation of a new system.
- Project Coordination: Coordinating between the Sales, Project Management, Installation Coordination, and Global Deployment Services Teams.
- Operations: Executing schedules for Hardware and Software service activities on systems under logistical data, interacting with multiple teams to meet client deadlines.
Service Analyst
UNISYS
07.2015 - 02.2018
- Responsible for applying security updates across various clients.
- Worked on technologies like VMware, Vcenter, blade logic, LANDesk and also server monitoring tools
- Coordinating with the onsite team on scheduling change management activities
- Always worked efficiently during BCP situations to ensure that the day-to-day business not hampered.
Education
Bachelor of Engineering - Information Science
Skills
- Power-BI Basics
- Excel, Power-point
- ITSM ticketing tools: Service Now, SMAX, JIRA, BMC Remedy
- ITIL Framework
- Incident Analysis & Trend Analysis
- Problem-Solving
- Risk management
- Communication
- Decision making
- Leadership
Certification
ITIL V3 Foundation
Languages
Language: English, Hindi, Kannada, Tulu
Accomplishments
- Achievements: Conducted data-driven analysis to check the maturity level of the IT applications.
- Awarded on numerous occasions for outstanding performance.
Timeline
Lead Analyst - SOCIETE GENERALE GLOBAL SOLUTION CENTER
06.2021 - Current
ITIL Consultant - ROBERT BOSCH
05.2019 - 04.2021
Service Segment Manager - HEWLETT PACKARD ENTERPRISE
03.2018 - 12.2018
Service Analyst - UNISYS
07.2015 - 02.2018
Canara Engineering College - Bachelor of Engineering, Information Science
Similar Profiles
Shadab HyderShadab Hyder
Delivery Manager at Societe Generale Global Solution CenterDelivery Manager at Societe Generale Global Solution Center
ASHOK KUMARASHOK KUMAR
Senior Infrastructure Project Manager at Societe Generale Global Solution CenterSenior Infrastructure Project Manager at Societe Generale Global Solution Center
Manishi SrivastavaManishi Srivastava
Legal Analyst at Societe Generale Global Solution CenterLegal Analyst at Societe Generale Global Solution Center
Ramya ShankarRamya Shankar
Delivery Manager at Societe Generale Global Solution CenterDelivery Manager at Societe Generale Global Solution Center
Kazim Arshad HaliKazim Arshad Hali
Lead Analyst at Wipro Limited - MUFG BankLead Analyst at Wipro Limited - MUFG Bank