Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline

Chaithra

Summary

Dynamic Lead Analyst with a proven track record at SOCIETE GENERALE, adept at automating processes and enhancing data quality. Expert in Power-BI and ITIL frameworks, driving efficiency and stakeholder engagement. Recognized for strong problem-solving abilities and leadership in delivering impactful solutions that reduced manual tasks by 40%.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Lead Analyst

SOCIETE GENERALE GLOBAL SOLUTION CENTER
06.2021 - Current
  • Developed and conducted awareness sessions for global Teams on best practices and reviewed process enhancement opportunities.
  • Successfully automated the incident management reports by building Power-BI dashboards which reduced 40% of Teams manual tasks.
  • Generated KPIs / KRIs to steer the production quality and monitor the effectiveness through various metrics.
  • Performing Impact, and root cause analysis, on problem backlogs recommending solutions, and supporting solution efforts.
  • Reasonable depth of understanding of incident and Problem management and Create/Update Process documentation at regular intervals.
  • Coordinated regularly with the stakeholders to strive for good data quality and overall production status compliance.
  • Ensured Audit readiness by providing timely data to the auditors and participating in the audits.

ITIL Consultant

ROBERT BOSCH
05.2019 - 04.2021
  • Followed ITIL procedure for effective quality delivery and ensured service restoration as per the agreed SLA.
  • Generating various reports like cluster, aging, and breached ticket reports, monthly strategy analysis based on the monthly SLA and availability reports.
  • Hosted review meetings periodically to discuss aged problems, closed problems for closure effectiveness, and known errors.

Service Segment Manager

HEWLETT PACKARD ENTERPRISE
03.2018 - 12.2018
  • Project Management: Hardware and Software installation planning and implementation.
  • Client Relationship Management: Single point of contact towards the installation of a new system.
  • Project Coordination: Coordinating between the Sales, Project Management, Installation Coordination, and Global Deployment Services Teams.
  • Operations: Executing schedules for Hardware and Software service activities on systems under logistical data, interacting with multiple teams to meet client deadlines.

Service Analyst

UNISYS
07.2015 - 02.2018
  • Responsible for applying security updates across various clients.
  • Worked on technologies like VMware, Vcenter, blade logic, LANDesk and also server monitoring tools
  • Coordinating with the onsite team on scheduling change management activities
  • Always worked efficiently during BCP situations to ensure that the day-to-day business not hampered.

Education

Bachelor of Engineering - Information Science

Canara Engineering College, Mangalore, Karnataka, India

Skills

  • Power-BI Basics
  • Excel, Power-point
  • ITSM ticketing tools: Service Now, SMAX, JIRA, BMC Remedy
  • ITIL Framework
  • Incident Analysis & Trend Analysis
  • Problem-Solving
  • Risk management
  • Communication
  • Decision making
  • Leadership

Certification

ITIL V3 Foundation

Languages

Language: English, Hindi, Kannada, Tulu

Accomplishments

  • Achievements: Conducted data-driven analysis to check the maturity level of the IT applications.
  • Awarded on numerous occasions for outstanding performance.

Timeline

Lead Analyst - SOCIETE GENERALE GLOBAL SOLUTION CENTER
06.2021 - Current
ITIL Consultant - ROBERT BOSCH
05.2019 - 04.2021
Service Segment Manager - HEWLETT PACKARD ENTERPRISE
03.2018 - 12.2018
Service Analyst - UNISYS
07.2015 - 02.2018
Canara Engineering College - Bachelor of Engineering, Information Science

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Chaithra