Santhosh Kumar D

• Developed and maintained reports and dashboards to track and analyze unemployment claims.
• Generated compliance and incident management reports, facilitating adherence to operational requirements and enhancing team decision-making.
• Collaborated with US Unemployment Team to process and clear data in system portal, ensuring accurate and timely information.

Oversaw HR operations and reporting activities.

• Deliver weekly Recruitment, Turnover, and Retention reports.
• End-to-End Talent Acquisition & Onboarding (Chennai IGL Vertical)
• Source, screen, and interview candidates for the IGL Vertical in Chennai.
• Coordinate with stakeholders to facilitate final candidate selection.
• Collect pre-joining onboarding documentation and initiate Background Verification (BGV), CIBIL checks, and deviation approvals.

Confirm and finalize candidate dates of joining (DOJ).

• Managed onboarding formalities, ensuring thorough verification of original documents to facilitate seamless new hire integration.
• Prepare and analyze monthly Talent Acquisition (TA) Incentive reports.
• Maintain and publish the weekly and monthly Disciplinary Action Committee (DAC) reports for the HR Operations team.
• Collaborate with internal teams to manage and support Pan-India attendance and leave reporting.
• Generate daily RAG (Red, Amber, Green) status reports for key stakeholders.

Developed and implemented employee engagement initiatives and retention strategies to enhance workforce satisfaction.

• Execute 360-degree performance reviews and conduct weekly/monthly employee check-ins to boost performance.
• Implement retention strategies for top talent through monthly review meetings.
• Manage employee attrition rates proactively by addressing feedback from performance syncs.
• Drive monthly Rewards & Recognition (R&R) processes and present data to the CHRO for approval.
• Plan and execute monthly Employee Engagement activities and corporate HR events.

Handled compliance and risk management tasks.

• Led weekly DAC meetings with stakeholders to identify and address fraudulent activities, enhancing compliance and risk management.

Conducted data analytics and reporting, delivering actionable insights into business performance.

• Maintain and publish daily, weekly, and monthly Management Information Systems (MIS) reports to key stakeholders.
• Generate daily Shrinkage and Production reports to track operational efficiency.
• Extract, manipulate, and analyze large datasets using SQL and Advanced Excel.
• Design, build, and customize interactive dashboards using Power Pivot, conditional formatting, and complex formulas (e.g., VLOOKUP, HLOOKUP, IF functions).
• Compile charts, tables, and data visualizations to translate complex data into actionable business insights.

Managed operations and workforce analytics to optimize resource allocation.

• Oversee day-to-day operations and publish performance reports to identify operational bottlenecks and improve business strategy.
• Conduct Workforce Management (WFM) analysis, including Volume Forecasting, Attrition Analysis, and Headcount Projections.
• Respond to business demands by generating multiple ad-hoc reports with high data accuracy. [1, 2]

Led team operations and monitored performance to achieve organizational goals.

• Manage team operations, evaluate Key Performance Indicators (KPIs), and provide daily performance feedback and guidance.
• Identify performance gaps and recommend technology solutions or training to boost employee productivity. [1]

Implemented process improvements, increasing stakeholder engagement and collaboration efficiency.

• Partner with management, clients, and internal stakeholders to prioritize business goals and information needs.
• Review existing data gathering, analysis, and reporting workflows to implement standardized MIS procedures, improving cost-effectiveness and team efficiency.
• Monitor MIS tools and applications regularly to prevent unplanned outages and system downtime.
• Build financial models to evaluate regional and local market trends, directly supporting executive decision-making