Program Specialist
Neovance (Allegis Services India Private Limited)
Bangalore
11.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contact insurance companies via phone to verify patient eligibility, benefits, and authorization requirements for services/medications.
- Accurately enter and update patient demographics, insurance details, and coverage information in Siebel databases.
- Ensure adherence to payer guidelines and regulatory policies.
- Coordinate with providers to ensure appropriate CPT codes support services.
- Documentation- Precisely document calls, coverage details, and tracking numbers.
- Obtain necessary pre-authorizations and referrals for planned treatments.
- Inform patients of their financial responsibility (copays,deductibles, coinsurance and out of pocket network) and explain coverage.