Chaithranjali SV
Summary
Dynamic professional with expertise in project and people management. Cultivates positive work environments through effective team building and staff development initiatives. Drives operational success by implementing strategic planning and conflict resolution practices.
Overview
5
5
Languages
13
13
years of professional experience
Work History
EA Pool Manager
Grand Thornton Bharath
Bengaluru
12.2018 - Current
- Efficiently managed executive calendars, travel arrangements and scheduling to optimize time and productivity.
- Maintained confidentiality while supporting team operations and coordinating with cross-functional stakeholders.
- Monitored staff performance and developed improvement plans.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Optimised workforce scheduling, balancing team workload to prevent burnout and maintain morale.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Coordinated strategic plans for administrative services management and optimisation to best use available resources.
- Oversaw compliance with regulatory standards, passing all inspections without any violations.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Set up business contracts, obtained signatures and processed paperwork.
- Kept organisation in compliance with regulations and internal requirements.
- Reviewed reports, recommendations and requests from subordinate leadership.
- Managed complaints with calm, clear communication and problem-solving.
Executive Assistant
Infinitea
Bengaluru
01.2016 - 01.2017
- Managed executive calendars and scheduled client meetings to ensure efficient time utilization.
- Coordinated travel and meeting logistics, supporting smooth day-to-day operations.
- Prepared reports and maintained confidentiality of sensitive information with utmost discretion.
- Scheduled employees to keep shifts well-staffed.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Worked closely with chef and cooks to determine menu plans for special events or occasions.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Interviewed and hired skilled personnel to fill restaurant positions.
- Educated staff members on procedural and menu changes.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Championed 100% guest satisfaction by providing excellent dining experience.
Front Office Executive
The Ocean Pearl Hotel
Mangaluru
01.2014 - 01.2015
- Managed guest check-ins and check-outs, ensuring a smooth and welcoming experience.
- Handled incoming calls and emails, delivering prompt and courteous responses to guest queries.
- Prepared daily reports to track guest interactions and front desk activities.
- Answered incoming calls, provided information, and transferred calls to relevant personnel, maintaining professionalism.
- Maintained organised calendar covering team meetings, trips and appointments.
- Maintained office supplies inventory, ordered new supplies as needed, keeping the office well-stocked.
- Conducted initial screening of incoming correspondence, prioritising urgent matters for prompt attention.
- Trained and mentored junior administrative team members in procedures.
- Arranged supplies and spaces for staff meetings and trips.
- Operated various office equipment, including printers, photocopiers, and fax machines, ensuring operational efficiency.
- Connected with professionals in outside offices and distant locations to coordinate work.
- Coordinated meeting room bookings, ensuring seamless organization of company events and meetings.
- Managed appointment schedules for senior staff, optimising time management and productivity.
Education
Bachelor of Business Management -
Amrutha College
Mangaluru01-2014
Skills
- Project Management
- People Management
- Stakeholder Management
- Event Management
- Systems & Process Management
- Itinerary Management
- Employee training
- Team building
- Strategic planning
- Workforce scheduling
- Conflict resolution
- Stakeholder coordination
- Time management
- Staff recruitment
- Operational support
- Confidential information management
- Leadership skills
- General office administration
- Client account management
- Invoicing
- Contract management
- HR policies and procedures
- Logistical planning
- Market research techniques
Language
Thulu
First Language
English
Proficient
C2
Hindi
Proficient
C2
Kannada
Proficient
C2
Tamil
Intermediate
B1
Hobbies and interests
- Drawing and Painting
- Volunteering and Community Service
- Fashion Design
- Yoga and Wellness Dance
Custom
Chaithranjali SV, Executive Assistant Manager, +91-9964356087, sowmya.gh@in.gt.com
Timeline
EA Pool Manager
Grand Thornton Bharath
12.2018 - Current
Executive Assistant
Infinitea
01.2016 - 01.2017
Front Office Executive
The Ocean Pearl Hotel
01.2014 - 01.2015
Bachelor of Business Management -
Amrutha College