CHAITRA METRI
Belguam
Summary
Results-driven CyberArk PAM Analyst with 4+ years of experience in administering and securing privileged access. Proficient in managing CyberArk Vault, PVWA, CPM, PSM, PSMP, PTA, with expertise in safes management, privileged account onboarding, password rotation/reconciliation, and session monitoring. Skilled in integrating CyberArk with Active Directory (LDAP), MFA, SIEM (Splunk/QRadar), and ITSM tools (ServiceNow) to enforce least privilege and compliance policies. Proven track record of reducing incident resolution time by 25%, enhancing audit readiness by 30%, and executing backup/restore and DR drills for business continuity. Additional exposure to ARCON PAM adds versatility in multi-PAM enterprise environments.
Overview
4
4
years of professional experience
Work History
Arcon PAM Analyst
Tata Consultancy Services
Mumbai
12.2024 - Current
- Managed daily operations including privileged account onboarding, policy enforcement, discovery of privileged accounts, and session monitoring.
- Configured and enforced Role-Based Access Control (RBAC) to ensure least-privilege access and segregation of duties.
- Integrated ARCON PAM with LDAP/Active Directory for centralized authentication and streamlined user provisioning.
- Enabled SIEM integration for real-time monitoring, alerting, and incident correlation of privileged activities.
- Troubleshot login failures and agent communication issues, ensuring PAM platform stability.
- Supported audit and compliance reporting, preparing access logs and reports for internal and external reviews.
- Contributed to a seamless ARCON PAM version upgrade with zero post-upgrade issues.
- Collaborated with cross-functional teams to improve privileged access governance and strengthen security posture.
CyberArk PAM Analyst
Tata Consultancy Services
Mumbai
12.2021 - 12.2024
- Administered and maintained CyberArk Vault, PVWA, CPM, PSM, PTA
- Managed Safes, Platforms, and Master Policies for secure credential storage and access governance
- Onboarded 1000+ privileged accounts across Windows, Linux, and Database platforms
- Configured password rotation, reconciliation, and policy enforcement for critical accounts
- Implemented Privileged Session Management (PSM) with recording and monitoring capabilities
- Integrated CyberArk with Active Directory (LDAP), MFA, SIEM (Splunk/QRadar), and ITSM (ServiceNow)
- Conducted regular health checks, patching, and upgrades of CyberArk environments
- Performed infrastructure monitoring and issue resolution for CPM and PSM failures
- Reduced incident resolution time by 25% through troubleshooting optimization
- Generated audit logs, compliance reports, and privileged session recordings
- Supported audit and compliance reviews, reducing prep time by 30%
- Created and maintained SOPs, DR runbooks, and backup validation guides
- Automated safe provisioning, platform configuration, and reporting using scripts
- Defined and enforced PAM policies, standards, and best practices with IT/Security teams
- Executed Backup & Restore procedures for Vault and other CyberArk components to ensure data integrity
- Conducted Disaster Recovery (DR) Drills and validated failover/backup strategies for business continuity
- Conducted periodic access reviews and account recertification for compliance
- Collaborated with AD, Security, Infra, and Database teams for PAM implementation
- Delivered knowledge transfer, mentoring, and training to junior PAM analysts
- Participated in security assessments and implemented continuous PAM improvements
- Ensured high availability, stability, and scalability of CyberArk infrastructure
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
KLS Gogte Institute Of Technology
BelguamSkills
- CyberArk Suite
- ARCON PAM
- Active Directory
- LDAP
- Windows
- Linux/Unix
- Databases
- Backup/Restore
- Failover Testing
- Incident Management
- MFA
- SIEM
- ITSM
- Compliance audits
- Privileged access reviews
- Session monitoring
- Reporting
- DR drill activities
Accomplishments
- Star Performer, Awarded Star Performer for outstanding contribution and support in the successful execution of a critical PAM project, demonstrating strong problem-solving, stakeholder coordination, and technical expertise in ARCON Project.
- Reduced Incident Resolution Time. Reduced incident resolution time by 25% through optimized troubleshooting workflows.
- ARCON PAM Version Upgrade, Successfully executed ARCON PAM version upgrade with zero post-upgrade issues.
Certification
- Cyberark Defender PAM
- Cyberark Sentry PAM
Languages
English
Proficient
C2
Hindi
Proficient
C2
Last Working Day
- 30th Sep 2025
Timeline
Arcon PAM Analyst
Tata Consultancy Services
12.2024 - Current
CyberArk PAM Analyst
Tata Consultancy Services
12.2021 - 12.2024
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
KLS Gogte Institute Of Technology