Chaitra S V
Bengaluru
Summary
Results-driven Application Support Specialist with a proven track record in enhancing compliance strategies at Diageo. Recognized for expertise in ServiceNow and change management, leading to optimized processes and expedited incident resolution while maintaining strict SLA compliance and security standards. Demonstrated strong problem-solving skills and effective team coordination, contributing to multiple successful project outcomes.
Overview
13
13
years of professional experience
Work History
Customer Application Support – Analyst
Diageo Business Services India Private Limited
02.2022 - Current
- Collaborated with business users, stakeholders, and BAU teams to resolve application-related problems efficiently.
- Guided, managed, and assigned tasks to TCS Salesforce support team.
- Facilitated the integration of ServiceNow with Saviynt and migration from OKTA to Azure AD.
- Efficiently optimized costs through management of inactive user directory.
- Engaged in monthly projects by aligning efforts of both release and change management teams.
- Streamlined processes for managing incidents, ensuring effective crisis communications.
- Facilitated migration of Salesforce support services to Accenture and Wipro.
- Ensured compliance and security by deploying application controls.
- Ensured timely and efficient resolution of reported vulnerabilities.
- Approved Service Introduction Plan documentation for operational support team.
- Revamped the method for updating catalogs, ensuring effective request handling in ServiceNow.
- Organized frequent performance evaluation meetings with vendor.
Product Compliance Senior Associate
Amazon Development Centre
12.2017 - 03.2019
- Verified compliance with established guidelines.
- Oversaw regulatory modifications and ensured company compliance.
- Categorize products according to established SOP.
- Stay updated on market-specific regulations and product compliance.
- Collaborated with product development teams ensuring adherence to regulatory guidelines.
Managed Service Coordinator (OM)
Vodafone Global Service PVT Ltd
02.2016 - 12.2017
- Analyzed customer requirements before raising orders in various tools.
- Managed customer order status, availability, and delivery details.
- Manage escalation processes effectively.
- Conducted mentorship sessions for new hires and implemented team cross-training programs.
- Managed team productivity weekly.
- Handled initial escalation inquiries.
Finance Accounting Support (OA)
Oracle India PVT Ltd
12.2013 - 02.2016
- Developed Deposit (Learning Credit) and amended invoices.
- Interacted and coordinated with Country Controller, GPO, and Finance Director to resolve variances.
- Executed monthly, quarterly, and yearly business closures.
- Handled complex credit memos and related issues.
- Facilitated resolution of invoice and credit discrepancies in conjunction with AR & Cash Management teams.
Human Resource Solution Analyst
Deutsche bank
05.2012 - 02.2013
- Performed comprehensive background checks of new hires, ensuring compliance with KYC.
- Review and validate employee identification documents and credentials.
- Ensure proper maintenance and storage of KYC records.
Education
BCOM -
Seshadripuram College
Skills
- ERP Oracle
- Order Management
- ServiceNow
- IT General Controls
- Change Management
- Incident Management
- Problem Management
- SLA Compliance Management
Accomplishments
- Six Sigma White Belt Certification
- AXIA Award
- Worked on VGE remedy Email System project
Timeline
Customer Application Support – Analyst
Diageo Business Services India Private Limited
02.2022 - Current
Product Compliance Senior Associate
Amazon Development Centre
12.2017 - 03.2019
Managed Service Coordinator (OM)
Vodafone Global Service PVT Ltd
02.2016 - 12.2017
Finance Accounting Support (OA)
Oracle India PVT Ltd
12.2013 - 02.2016
Human Resource Solution Analyst
Deutsche bank
05.2012 - 02.2013
BCOM -
Seshadripuram College
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