CHAITRA VIJAY KUMAR

Having good experience as in Technical Solution Consultant platform To seek a challenging position in any field with state-of-art technology to work, grow and contribute positively towards the growth of the employer firm while striving for professional excellence and individual satisfaction.

• Managing and motoring as acting Team leader for 19 staff.
• Act as the first point of contact for staff who need support and guidance.
• Providing technical support to internal and external employees.
• Supporting for the application packages like Microsoft 365 and etc.
• Troubleshooting all kind of application/software related queries and hardware related issue.
• All Outlook issues like configuring the mailbox, creating and adding PST to mailbox, repairing the corrupted PST's.
• Troubleshooting the hardware related, OS related issue and application related issue.
• Coordinated with appropriate departments to resolve customer problems.
• Collected and analyzed performance data, created and delivered reports to the senior management team and made recommendations on ways to increase productivity through more efficient processes.

• Installation and Configuring Windows, Mac OS
• Knowledge and understanding of VMware
• Good understanding of Windows OS and MacOS (10.13 and 10.14)
• Excellent knowledge in Microsoft office product suite.
• Proficiency with networking and understand concepts such as VPN, DHCP, DNS, IPv4, IP subnets, along with routing, switching and firewalls
• Excellent general IT knowledge for corporate networked workstations
• Proficient in ticketing tools (ServiceNow, HPSM and Citrix)
• Expert in remote Support tools (LogMeIn rescue, Skype, Zoom and Teams)

• Father's Name: Vijay kumar
• Date of Birth: 12/23/93
• Nationality: Indian