Pencil Art, Painting, Basketball, Dancing and Music
N. Chaittra Shree
Operations Analyst
Bengaluru
Summary
Diligent customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance Customer experiences by employing Service-oriented behaviors, understanding Customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Operations Analyst
American Express
08.2018 - Current
- Delivering excellent customer service by creating a WOW experience.
- Building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
- Working in a structured and fast-paced environment, I am motivated to meet or exceed performance targets.
- Dealt with demanding workloads and shifting priorities to meet tight deadlines, without compromising on quality.
- Equipped for the retention unit and operational analyst, thus providing end-to-end customer service.
- Dual skilled, as trained to handle customers both on calls and chat.
Process Associate
Hewlett Packard Enterprise
04.2016 - 05.2017
- Monitor end-to-end tickets logged by the clients.
- Tracking the case details within TAT.
- Intimating other teams to take up the case to avoid delays.
- Typical customers are HP end users and various functional areas, such as Supply Chain, Research and Development, Marketing, Finance, and Business, or the company.
- Call the clients to track the case status, and provide further assistance if required.
Software Developer
Gas Turbine Research Establishment
03.2015 - 12.2015
- Understanding client requirements: Creating a system to monitor the internal audit of various departments in the organization. A web form where the user enters the data according to the requirements, which is later converted to a PDF file, whose link is later stored in the database.
- Designed and developed a web user interface using ASP.NET, C#, and HTML.
- Creating a responsive HTML/CSS website.
- Tested front-end code in multiple browsers to ensure cross-browser compatibility.
Education
Bachelor of Engineering - Computer Science
CMR Institute of Technology
Bengaluru, India 04.2001 -
Skills
- Problem solving
- Communication
- Customer service
- Goal orientation
- Goal orientation
LANGUAGES
English
Hindi
Kannada
Accomplishments
- Selected for 3 member Pilot batch for first ever Retention unit at Bengaluru AMEX and became the only candidate to achieve 100% retention which helped in bringing the unit to Bengaluru center permanently.
- Got promoted to Master CCP in second year itself and now currently in Lead CPP post.
- Have earned top performer multiple times in my tenure with AMEX.
- Worked under multiple teams and have experience in end-to-end servicing.
- DUAL skilled on CHAT and CALLS.
Interests
Timeline
Operations Analyst
American Express
08.2018 - Current
Process Associate
Hewlett Packard Enterprise
04.2016 - 05.2017
Software Developer
Gas Turbine Research Establishment
03.2015 - 12.2015
Bachelor of Engineering - Computer Science
CMR Institute of Technology
04.2001 -
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