Ashmita Chakraborty
Gurgaon
Summary
Senior E-commerce Consultant in a B2B SAAS company with experience in stakeholder management, training, cross-team collaboration & product automation. A confident & detail oriented team player keen on solving problems through business understanding & data analysis
Overview
5
5
years of professional experience
Work History
Senior Product Consultant in Ecommerce Operations
CVENT
08.2023 - Current
- Functional lead for 9 product consultants, to ensure Client service experience & adherence to Cvent's quality standard.
- Created ad-hoc reports and visualizations to support sales and marketing teams resulting in a 10% increase in sales revenue
- Collaborated with business users to identify data needs and provided recommendations to improve data quality and accuracy.
- Sole POC from E-commerce Product to collaborate with Tech team to train & test automated chatbots as the first line of client communication
Training POC
11.2022 - Current
- Conducted technical training related to transaction flow of payment gateways and organized Q/A sessions for newly onboarded associates.
- Single-handedly started end-to-end training of 2 new Product consultants in E-commerce team from Nov’23 (ongoing)
- Supported productivity increase and business growth through new hire training and mentoring with increased efficiency by 30%.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs
Product Consultant in Ecommerce Operations
CVENT
02.2022 - 07.2023
- Operated as integral part of e-commerce team with 7 members that handled transaction flow of all geographies.
- Collaborated with project managers to develop project plans and manage timelines.
- Monitored customers for signs of security concerns and escalated issues to management.
- Analyzed and interpreted data from surveys and interviews to create actionable recommendations for clients.
Product Consultant in Event Design
CVENT
07.2021 - 01.2022
- Successfully completed product training in Cvent's captive event management software; acquired end-to-end design knowledge and business understanding.
- Presented findings and recommendations to clients through written reports and oral presentations.
- Efficiently handled numerous scenarios where dual queries needed to be answered for multiple clients.
Trainee
CESC Limited
03.2019 - 04.2019
- On-field hands-on experience in installation and operation of High Concentration Slurry System (HCSS) in Thermal Power Plant.
Education
B.Tech - Electrical Engineering
Techno India University
Kolkata, WB06.2021
ISC - Computer Science
Salt Lake School
Kolkata, WB05.2017
ICSE -
Auxilium Convent School
Kolkata, WB05.2015
Skills
- Verbal and Written Communication
- Relationship Building
- Team Collaboration
- Product Knowledge
- Java, C, SQL, Python, Tableau
- Business Analysis
- Microsoft Office
- Project Management
Languages
Bengali
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Senior Product Consultant in Ecommerce Operations
CVENT
08.2023 - Current
Training POC
11.2022 - Current
Product Consultant in Ecommerce Operations
CVENT
02.2022 - 07.2023
Product Consultant in Event Design
CVENT
07.2021 - 01.2022
Trainee
CESC Limited
03.2019 - 04.2019
B.Tech - Electrical Engineering
Techno India University
ISC - Computer Science
Salt Lake School
ICSE -
Auxilium Convent School
Technical Skill Set
- Adept in coding with different languages such as Java, C++, SQL, Tableau
- Achieved certificate of completion for SQL from Udemy, issued in July ‘22. Major concepts learnt include:
• Operations in database and tabular structure like joining, insertions, importing/exporting, etc.
• Learnt about constraints and ways of using SQL in practical scenarios through sample cases - Attained certificate of completion for a course on Project Management, offered by Simplilearn (Jan'23) including:
• Sketching out the scope of a project; communicating roles, expectations, and objectives to the team
• Monitoring progress, identifying roadblocks, and concluding projects - Completed 2 certifications on Business Analysis, offered by LinkedIn in collaboration with a) International Institute of Business Analysis, b) National Institute of State of Boards of Accountancy.
- Proficient in handling different aspects of Microsoft Office - Word, Excel, PowerPoint, etc.
- Completed certification “Agile Requirements Foundation” for Business Analysts from LinkedIn.
- Pursuing Tableau certification (ETA: July'24) by completing End to End Tableau Data Analysis course from Udemy.
- Pursuing Business Analysis certification from IIBA (ETA: Sept'24) by self-studying the BABOK guide
Extra Curricular Accolades
- Curator of Vivarta 2018, Tech Fest of Techno India; Event coordinator of Poseidon (Water Polo event) in 2019
- Enjoy reading books in the genres of magic realism, suspense, etc.; Pursued dancing from 2007 - 2014.
- Practice badminton regularly as a seasonal player; Active participant in all possible social or sport related events
Personal Information
- Total Experience: 2 years, 7 months
- Date of Birth: 9th Oct, 1998
- Github: https://github.com/AshmitaChak/PortfolioProject
Training
- On field hands-on experience in installation and operation of a High Concentration Slurry System (HCSS) in Thermal Power Plant.
Extra Curricular Accolades
- Curator of Vivarta 2018, Tech Fest of Techno India; Event coordinator of Poseidon (Water Polo event) in 2019
- Enjoy reading books in the genres of magic realism, suspense, etc.; Pursued dancing from 2007 - 2014.
- Practice badminton regularly as a seasonal player; Active participant in all possible social or sport related events
Personal Information
- Total Experience: 2 years, 9 months
- Date of Birth: 9th Oct, 1998
Technical Skill Set
- Adept in coding with different languages such as Java, C++, SQL, Python
- Achieved certificate of completion for SQL from Udemy, issued in July ‘22. Major concepts learnt include:
• Operations in database and tabular structure like joining, insertions, importing/exporting, etc.
• Learnt about constraints and ways of using SQL in practical scenarios through sample cases - Attained certificate of completion for a course on Project Management, offered by Simplilearn (Jan'23)
including:
• Sketching out the scope of a project; communicating roles, expectations, and objectives to the team
• Monitoring progress, identifying roadblocks, and concluding projects - Completed 2 certifications on Business Analysis, offered by LinkedIn in collaboration with a)
International Institute of Business Analysis, b) National Institute of State of Boards of Accountancy. - Proficient in handling different aspects of Microsoft Office - Word, Excel, PowerPoint, etc.
- Completed certification “Agile Requirements Foundation” for Business Analysts from LinkedIn.
- Pursuing Tableau certification (ETA: July'24) by completing End to End Tableau Data Analysis course from Udemy.
- Pursuing Business Analysis certification from IIBA (ETA: Sept'24) by self-studying the BABOK guide
- Ongoing projects in Python and Tableau, to understand delving deep in practical scenarios.
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