Person with customer empathy. Love to solve problems with team effort.
Overview
3
3
years of professional experience
Work History
Senior Product Analyst
Sprinklr
01.2023 - Current
Coordinated Cross-Functional Projects: Collaborated closely with diverse stakeholders including product, design, IT, QA, and analytics teams to successfully deliver cross-functional projects.
Developed Billing Module for Product Payments: Designed, implemented, and managed an Eco System of payment module, overseeing the complete Product Life Cycle, GTM Strategy and Product Roadmap. This initiative resulted in a 75% increase in direct payments for product utilisation.
Ensured Customer Utilization and Retention: Ensured effective customer utilization of the Web SaaS Product based on their business use cases, achieving a retention rate of around 95% of 30+ customers I managed as the main point of contact.
Owned and Enhanced Survey Forms Product: Owned the Survey Forms product, conducting competitive analyses, gathering user feedback, and utilizing data-driven insights to prioritize features. Utilized agile methodologies (Scrum) to manage product backlog and development efforts, ensuring timely delivery of features
Business Analyst - Product Management
Saras Analytics
06.2022 - 01.2023
Developed KPI's and wireframes for D2C Brands
Implemented data analysis along with testing of android and web apps resulting in smooth UX and a 95% bug-free product.
Collaborated with the IT team - used SQL and the design team - used Figma,to get the functionalities implemented.
Product Management Intern
Doubtnut
12.2021 - 06.2022
Coordinated and worked closely with various senior teams like product, design, IT and marketing to deliver cross-functional projects.
Organized and executed an ad campaign that achieved to increase retention to 65%. Designed funnels and set metrics which helped to prioritize our work.
Consulted our customers by making calls and user research which decreased the churn by 15%.
Developed a dataset of around 100k users derived from the central database, which was shared with all stakeholders to understand our potential users - Used SQL and Google Sheets.
Education
Bachelors - - Finance, Pharm
BITS Pilani
01-2022
Skills
SQL
Microsoft Excel
GTM Strategy
Product Lifecycle
Market Research
Competitive Analysis
Rest APIs
Figma
Accomplishments
Vishleshan- Case study competition IIMRanchi – Runner Up.